Trainline tickets not delivered due to error in address

steevan16

Hello,

I had recently purchased a return train ticket on Trainline.com for my day travel between Swindon and Birmingham amounting to £90 (open ticket with a months' validity and my travel is scheduled next week). I ordered it to be delivered to my residence by post (for which I was charged additional £1.00) At the time of booking (as it later turned out) I had made a mistake of not entering the house number (all because of this cached address details on my browser - somehow the door number got left out when I submitted the form).

Now I have not received the tickets even a week after the booking and I am unsure whether it has been delivered to one of the doors on my postcode (I am trying to find out by individually knocking on the doors but the street has 140 doors so not an easy task when you can not expect everyone to answer the door). I rang up the local Royal Mail delivery centre but they can not help either because it was not a recorded delivery. I contacted Trainline and even they don't appear to be helpful saying the system is automated so it's up to the customer to ensure the address is correct.They said only if they receive the tickets back (through undelivered mail) then they will refund 90% of the ticket fare. I really don't understand how the Trianline system did not validate the address (given it's a residential postcode) before accepting the order.

Is there any way any one can help me with this? The ticket was purchased using my Credit card.

Best wishes

Steve

agrinnall

It may be a long shot but perhaps the Train Operating Company (and not The Trainline) who have issued the tickets could cancel them and issue you with new ones - but I wouldn't place too much hope in them being able to do it.

For future reference, don't use The Trainline as tickets can always be obtained cheaper elsewhere, and paying to have tickets delivered (or misdelivered) is a waste of money when you could have just collected the tickets from a station either on the day of travel or earlier.