Paragon personal finance.

Wickwar

Borrowed £7462.56 unsecured loan from Paragon personal finance back in 1997.Soon afterwards partner & i split up.Ive been paying it off regularly.Contacted then in July to see how much i still owed & it turns out im £57.96 in credit.On August 3rd I had a letter with every payment & it states im owed £57.96.I contacted them & was told a cheque would follow in 10 days.I gave it 2 weeks & rang them,they are now claiming over the phone the money is held up as I owe them £170 in charges.I asked where these charges sprung from as they've had since 1997 to let me know.They say their litigation dept will be in contact (one woman said its cost from taking me court).Anyone got any advice please.I think they just don't want to give me the £57 back & are just being prats.Ive asked for something in writing about the £170 but not a thing which makes me think they know they haven't got a leg to stand on & are just hoping i'll go away.

National_Debtline

Hi

They should provide you with a full written breakdown of these charges if you request it. You should keep correspondence in writing in case you need to complain.

If you don’t feel that you owe the £170, and if Paragon don’t give you the £57.96, you should make a written complaint using their own complaints process initially. You could then take the matter to the Financial Ombudsman Service.

James
@natdebtline