DS4 controller warranty?

I have got a DS4 controller where the R2 trigger doesn't fully spring back. I have gone on the PS website and it asked for the serial number and stated it was out of warranty. Now I have 2 controllers and the console was purchased on Black Friday last year and the second earlier this year. Do they not have 12 month warranty? Many thanks

Replies

  • Gonna go ahead & guess someone plays too much Call of Duty - if that's the case how many hours does the controller have on it?

    Whilst someone will no doubt come & shout this down, I'd say that it all depends on hours per day & days per week as opposed to an arbitrary length of time. As a gamer I'm confident that if I had the ability to dedicate the time & effort to it I could destroy a control pad inside a month by only using it for it's intended purpose.
    Retired member - fed up with the general tone of the place.
  • bluenoseam wrote: »
    Gonna go ahead & guess someone plays too much Call of Duty - if that's the case how many hours does the controller have on it?

    Whilst someone will no doubt come & shout this down, I'd say that it all depends on hours per day & days per week as opposed to an arbitrary length of time. As a gamer I'm confident that if I had the ability to dedicate the time & effort to it I could destroy a control pad inside a month by only using it for it's intended purpose.

    No in all honesty it is my 6 year old sons console and he plays Lego and wwe most. I would guess normally about 15 hours a week maximum unless the schools are off and then less than double that. I don't think that is excessive use for a controller as expensive as these are?
  • I had this problem with mine recently. its pretty common, you could ring sony and they may tell you to send it to them and charge a silly fee for postage and repair (probably more than going buying a new controller) or you can take the controller apart yourself, its actually pretty easy. when you take it apart the reason it wont spring back is because a little plastic tab will have snapped on the opposite side of the spring on the trigger so its pushing it unevenly and one side is loose.

    Strangely enough you pop the trigger out and remove the spring, put it back together and it will work fine, it will be a little looser but nothing noticeable. i did it with mine and i also removed the spring on the L2 side even though it was fine just so if it does break further down the line I wouldn't need to open it up again.

    If you type it in on google you will find plenty of guides to do this, although when you first open it up it does feel like your going to shatter the thing but its well built (apart from the broken trigger)
    :j
  • cbrookes wrote: »
    No in all honesty it is my 6 year old sons console and he plays Lego and wwe most. I would guess normally about 15 hours a week maximum unless the schools are off and then less than double that. I don't think that is excessive use for a controller as expensive as these are?

    It all depends on how rough he's being - call me jaded but I did enough years in games shops to know that kids aren't exactly "soft" when they get going! It's not that I disagree, they should last longer, but well, Sony haven't exactly covered themselves in glory with PS4's controllers until now!

    Next sane question would be to ask where you bought it? Did you buy it from a specialist or not? If you bought it from a games shop it may be worth taking it in with your proof of purchase & see what they'll do for you. I know some of my friends took their controllers back to Game & they were switched without question for various faults. On the other hand other friends who with all due respects cheaped out & bought them at supermarkets got fobbed off - inclusive ones who's controllers were failing inside a month. (FYI that didn't work with them & were eventually offered replacements)

    I'm wholly on your side, they should last longer than what, 10 months? Hell I have controllers for consoles well over 20 years of age that still work & I know times have changed, but build quality isn't THAT much worse!
    Retired member - fed up with the general tone of the place.
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