Hidden Bar Staff Fee's at Function/Christening

StuJ_2

We recently had an event at a local hotel for our children's christening. Although there was many good points there were many bad. After contacting the hotel after to raise my concerns all have been resolved except one which for me was the biggest issue with the event.


Only after the event I heard from the guests that apart from the cost of the drinks and poor quality of the products (no lemon/lime, asked to reuse glasses etc.) that the drinks from our venue bar was allot more expensive then the hotel bar across the hall.


The hotel's response is that the function room bar as the function room bar is for your private use and can not be entered by members of the general public, but I agree missing basics such as Lemons & Limes and asking guests to reuse glasses are both not acceptable.


Is this allowed?


What annoys me the most is that this is not mentioned anywhere in the T&C's, contract or at any point in the booking process. If they require funding for the additional bar staff I feel this should be on the event booking and not on individual guests.