CSA Problems.

I'll try and make a long story as short as possible.

I'm currently the NRP and have some arrears.

The scheme I'm on is the tiered percentage (15% for one child, 20% for two children and 25% of my net salary for 3 or more children) so I know I pay 25% of my net salary, I'm happy with this. I'm not so happy that the csa won't lower the total to less than 40% so I can afford to see them more, but emotional support doesn't come under the csa's remit unfortunately.

Recently I received two letters, one stating my true amount (25% of my net), and one being a schedule of payments that was going to be taken from my DEO.

The DEO was for 11 months 40% of my net, with a 12th month of 45% of my net. My issue is that my 'Normal Maintenance' has been calculated at 30% (one month at 35%), not 25% which lowers the arrears payments, and is 5% more than they should be taking.

Complaining has done nothing, so what recourse do I actually have ? it would seem that you can't actually do anything to get them to correct things they have gotten wrong, surely there is some form of ombudsman ?


  • shoe*diva79
    shoe*diva79 Posts: 1,356 Forumite
    They can take up to 40% and I believe there is a protected income level at which will kick in via your employer so basically the payroll dept wont let more than 40% be deducted.

    Obviously this will take longer to pay arrears off. If you think the assessment is incorrect then you could try asking your MP to get involved as they usually get quite quick answers.
  • MataNui
    MataNui Posts: 1,075 Forumite
    I had exactly the same problem when i started paying. But they wanted more than 100% of my net pay (and that was the normal assessment without the arrears). I had a DEO (because obviously i couldnt pay what they wanted) and every time my employer payed less than they wanted (because they didnt pay me that much anyway) they added to the arrears.

    Unfortunately i dont have any good news for you. Even when they realize their mistake they wont write off the arrears.
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