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Mortgage statement Lloyds on line and C&G £10,000 different!
bilbobaggin
Posts: 1 Newbie
I have discovered that my Lloyds on line mortgage statement is £10,000 different to my C&G mortgage provider, who are in fact Lloyds.
Due to serious ill health, some years back we started making regular over-payments to help reduce the endowment shortfall we knew we would be facing. I did not want to leave my wife with extra worry once I'm gone.
We made an over-payment amounting to nearly £10,000 (matured endowments), which was credited and then instantly taken out again and disappeared. Our on line mortgage account continues to show a difference to C&G's and they say we owe more than is stated. They have even admitted in writing that there is an ongoing problem with their on-line accounts.
We have been planning our finances on the balance shown. A Lloyds bank mortgage adviser can see the problem but C&G can not.
Where do we go from here and what if any, recompense am I likely to expect. If we owe the money that's fine but we will now have to plan for something unexpected.
Due to serious ill health, some years back we started making regular over-payments to help reduce the endowment shortfall we knew we would be facing. I did not want to leave my wife with extra worry once I'm gone.
We made an over-payment amounting to nearly £10,000 (matured endowments), which was credited and then instantly taken out again and disappeared. Our on line mortgage account continues to show a difference to C&G's and they say we owe more than is stated. They have even admitted in writing that there is an ongoing problem with their on-line accounts.
We have been planning our finances on the balance shown. A Lloyds bank mortgage adviser can see the problem but C&G can not.
Where do we go from here and what if any, recompense am I likely to expect. If we owe the money that's fine but we will now have to plan for something unexpected.
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