MSE News: First Great Western forced to backtrack over 50% cash compensation for... 20 August 2015 at 5:42PM edited 20 August 2015 at 6:35PM in Public Transport & Cycling 4 replies 1.3K views

Former_MSE_Helen

First Great Western has stopped paying half the amount of compensation due for delays if customers request it in cash...

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First Great Western forced to backtrack over 50% cash compensation for delays



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magpiecottage

Isn't back tracking dangerous - they may crash into the following train!

mjm3346

People claiming cash were getting all they were entitled to and those taking vouchers were getting a bonus, surely the MSE advice should have been to take the refund in vouchers.
Best thing FGW could do now is simply offer the minimum refund required however it is taken.

glider3560

mjm3346 wrote: »

People claiming cash were getting all they were entitled to and those taking vouchers were getting a bonus, surely the MSE advice should have been to take the refund in vouchers.
Best thing FGW could do now is simply offer the minimum refund required however it is taken.

It wasn't a "bonus". It is in their Passenger's Charter, which is part of the franchise agreement.

PasturesNew

As somebody who might use a train once in 10 years (or more), a voucher's of no use whatsoever.