MSE News: First Great Western forced to backtrack over 50% cash compensation for...

edited 20 August 2015 at 6:35PM in Public Transport & Cycling
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Former_MSE_HelenFormer_MSE_Helen Former MSE
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edited 20 August 2015 at 6:35PM in Public Transport & Cycling
First Great Western has stopped paying half the amount of compensation due for delays if customers request it in cash...
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First Great Western forced to backtrack over 50% cash compensation for delays

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  • magpiecottagemagpiecottage
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    Isn't back tracking dangerous - they may crash into the following train!
  • mjm3346mjm3346 Forumite
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    People claiming cash were getting all they were entitled to and those taking vouchers were getting a bonus, surely the MSE advice should have been to take the refund in vouchers.
    Best thing FGW could do now is simply offer the minimum refund required however it is taken.
  • glider3560glider3560 Forumite
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    mjm3346 wrote: »
    People claiming cash were getting all they were entitled to and those taking vouchers were getting a bonus, surely the MSE advice should have been to take the refund in vouchers.
    Best thing FGW could do now is simply offer the minimum refund required however it is taken.
    It wasn't a "bonus". It is in their Passenger's Charter, which is part of the franchise agreement.
  • PasturesNewPasturesNew Forumite
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    As somebody who might use a train once in 10 years (or more), a voucher's of no use whatsoever.
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