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Equity loan lender turned up on doorstep unannounced- BPHA Homebuy
Northants_Simon
Posts: 130 Forumite
7 years ago I took a small 5% equity loan through the Government homebuy scheme to help with the deposit on my house. No problems with it until now.
Yesterday I received a letter from BPHA who administer the Homebuy scheme in this area, it was rather snotty and to the point saying I was in breach of my mortgage agreement with them due to a missed payment of £50 as a result of a cancelled direct debit. I checked my bank account and the direct debit hadn't been cancelled but hadn't been collected this month.
I phoned their office and was told they had cancelled all direct debits as they'd had problems with them after they changed bank accounts. So it was their fault, not mine. I made a payment by debit card over the phone and they said they would send a new direct debit form.
This morning I received another letter saying I was in arrears for £50, and then while I was out a housing office from BPHA had been to my house to discuss my arrears and posted a note through the door asking me to contact them urgently.
I've looked through the mortgage equity loan agreement and can't see anything implying they have permission to come to my door to hassle me.
So are mortgage lenders allowed to turn up without an appointment to hassle me over £50 that has since been paid and was their fault in the first place?
Yesterday I received a letter from BPHA who administer the Homebuy scheme in this area, it was rather snotty and to the point saying I was in breach of my mortgage agreement with them due to a missed payment of £50 as a result of a cancelled direct debit. I checked my bank account and the direct debit hadn't been cancelled but hadn't been collected this month.
I phoned their office and was told they had cancelled all direct debits as they'd had problems with them after they changed bank accounts. So it was their fault, not mine. I made a payment by debit card over the phone and they said they would send a new direct debit form.
This morning I received another letter saying I was in arrears for £50, and then while I was out a housing office from BPHA had been to my house to discuss my arrears and posted a note through the door asking me to contact them urgently.
I've looked through the mortgage equity loan agreement and can't see anything implying they have permission to come to my door to hassle me.
So are mortgage lenders allowed to turn up without an appointment to hassle me over £50 that has since been paid and was their fault in the first place?
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Comments
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Sounds like total incompetence on their part... but yes, most lenders would regard it as reasonable to discuss a borrower's financial situation in person when payments are repeatedly being missed.
You have good reason to complain about the way they have treated you, but not about the fact that they visited you to discuss what they thought was a missed payment.0 -
remember they own the house really, not youDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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They don't 'own the house really', what a very silly thing to say. They own a share of the equity0
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Read your mortgage docs. Some of them say they will only visit once they have given you 1 weeks notice in writing. If they didn't follow what is in the contract then you have a right to kick up a fuss. If there are no such terms in the contract then it looks like what they did is allowed.
I don't think there are any laws on this. So read your contract.0
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