Ulster Bank on line banking

davyl

This morning I tried to log on from my home computer, but was told my info was wrong and took me to a page asking a LOT of info about all my accounts, including the security number on the back of my debit card, email address and DOB.
I'm almost certain I'm on the correct site, I didn't follow an email link.
Is this usual? I tried the on-line chat, but the response wasn't helpful and the chat was "Ended" before I got to ask another question.

Is it just me being paranoid?

Cheers and thanks.

pamperedprincess

I have just logged in to my account and all was normal.

Bigcammy

davyl, I would ring their online banking helpdesk before going anywhere near the online banking page again. You can't be too careful

davyl

Thanks for the replies.
I think I'm sorted.
I logged in after going to their site by typing in the address to make sure I was going to a real site and got the same message.
So, filled in the info, and have got logged in OK.

I did find out that if someone enters their password wrong twice your account is automatically locked this way.
Pretty sure I didn't do this as I never do anything wrong- (yeah, right!).
My ego is going with the possibility of someone with a similar log in name (which is tied to your DOB then 4 random numbers) mistyping and trying to log in.
You can decide which version you believe!

Thanks agin for the responses.

CPS

Just happened to me aswell and like yourself, pretty sure I didnt get my log in information wrong twice. Woudl accept some of my personal information either so now having to wait 7 days for a new password and pin. I see they have a new website and seeing as Ulster Bank doing appear very good with technology it might be linked to that. Pain.

thefreckle

Any chance you were on the ROI version? There's very little difference in the URLs or web pages:


NI: https://www.ulsterbankanytimebanking.co.uk


ROI: https://www.ulsterbankanytimebanking.ie