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Birmingham Midshires end

Hi I need some advice.
I have had a mortgage with Birmingham Midshires for 21 years. It ends 14th July 2016.
I had a letter to say thank you for my custom. To ensure it will be fully complete by that date payments must increase to 343 ( an extra 500 plus a year) there will be a shortfall.
I wrote to query and asked what the shortfall was and how much.
Whilst waiting a reply I had my statement saying it completes 14 July 2016. Current balance is £3886. If I wish to pay off and close the account a payment of £3989 will fully close the account.

Two days later I have received a letter saying the new payments of 343 must go ahead, but this will still not cover the full amount and there will still be a shortfall.
No one seems to want to tell my why or what it is or the amount of the shortfall.
The mortgage is a REPAYMENT type not endowment.
Any ideas advice ?
I have again sent a letter stating what was said in statement, is my statement wrong. What is the shortfall ?

Pete
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