Would you tell your customers about their shopping rights?

Former_MSE_Wendy

Hi all

Our consumer rights are changing slightly later this year. To help both shoppers and stores know what the rights are, and how to get help if needed, the government is testing to see if information at the 'point of sale' (eg, a till or online checkout) would be useful.

Share you views by taking its super quick survey by Friday 7 August and let us know what you think by replying below.

The survey opens in a new tab so you can easily refer to the example below when answering the questions (click the picture to see other examples for England and Wales).

And here's an explanation from the government on why it wants your help:

Consumer Rights Act: Point of Sale information

The Consumer Rights Act comes into force on 1 October. The Government believes the real benefits from the Act will not be realised unless the new rights are well understood and used by both consumers and traders.

To help consumers understand and use their rights, we have worked closely with business groups and consumer groups, to develop a plain English summary of key elements of the Act. The ‘point of sale’ information has been designed to help consumers know their new consumer rights, taking into account the different circumstances in which they may apply – such as buying goods in a shop or online.

Traders are not required to display the ‘point of sale’ information by law but we believe both traders and consumers will welcome this tool to minimise confusion and unnecessary disputes for both parties.

It is worth noting that the design is a basic layout and it may be presented differently by each trader.

Before the Act comes into force, we are testing the ‘point of sale’ information to ensure it is fit for purpose. It would be really helpful if you could participate in this testing by completing this short survey by Friday 7 August.

Plus see the consumer version of the survey in our Consumer Rights board.

misswiggles

I've heard about these changes, it falls inline with what USA have been doing for years - as in you have to allow 30 days refund option? What I'd be interested in knowing is if you sell item that are advertised as SCRAP or already broken, in need of repair or use of a SPARE do you still have to allow customers to return a broken item, bearing in mind you have told them at point of sale it is defective/broken ?