Do Waitrose have never knowingly undersold policy too?

whitesatin

I know if I buy something from John Lewis online and they subsequently reduce the price, you can go online and they will refund the difference if it was within a certain amount of time.


Three weeks ago, I paid £12 for a cake tin in Waitrose store and was really annoyed to find that it was reduced to £6 today. I didn't have my receipt with me but just wondered, if I had it, would they have given me the difference back?


Always worth finding out these things, lol.

jenniewb

I doubt they'd refund you- this is how all shops work, otherwise no customers would shop in the sales in any shops within a month of any sale (think about M&S or Next being empty 30% to 50% of the year- it just doesn't happen!).


It's just the way retail and the sales works; you takes your choices you pays their prices. If they started to refund like this, there would me a mountain of queues every day of the sales!


I would have suggested taking it back and getting a newly reduced one but it wasn't clear if you'd used it yet. If you have used it then it's really more of a fairness question than a Waitrose terms and conditions question.

whitesatin

jenniewb wrote: »

I doubt they'd refund you- this is how all shops work, otherwise no customers would shop in the sales in any shops within a month of any sale (think about M&S or Next being empty 30% to 50% of the year- it just doesn't happen!).


It's just the way retail and the sales works; you takes your choices you pays their prices. If they started to refund like this, there would me a mountain of queues every day of the sales!


I would have suggested taking it back and getting a newly reduced one but it wasn't clear if you'd used it yet. If you have used it then it's really more of a fairness question than a Waitrose terms and conditions question.

Yes, I know what you mean. I have already used it and it is of an excellent quality. I made a lovely chocolate traybake in it, yum, yum.


I do try to look after the pennies though and have been know to return things (unused of course) to M&S if they subsequently have them at a much reduced price. And, as I said, John Lewis will refund the difference if you go to the trouble of doing it online. I only discovered that recently.