We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Full and Final Settlement Letter

Options
2

Comments

  • fatbelly
    fatbelly Posts: 22,978 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    I saw the comments earlier on but didn't have time to post.

    I'm not sure the debt industry work on fixed percentages. I remember someone quoting 6 - 16% but that was some time ago. If anyone has current figures, please post them as it would be helpful.

    We do see low settlement offers, usually on mortgage shortfall debts so I see nothing odd about a 15% deal.

    I think Sourcrates may have been wondering if this was a statute barred debt. It sounds that it isn't.

    Provided their letter is unambiguous, and it is, though still not very well worded, I'd say go for it.
  • sourcrates
    sourcrates Posts: 31,567 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    fatbelly wrote: »

    I think Sourcrates may have been wondering if this was a statute barred debt. It sounds that it isn't.

    Provided their letter is unambiguous, and it is, though still not very well worded, I'd say go for it.

    Hi,

    Yes, either statute barred, or no paperwork, however as its a mortgage shortfall, it makes sense now.

    The person who wrote that letter needs to go back to school, in my opinion, but from what you've said, I would go ahead and do it, make sure you keep that letter in a safe place.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • National_Debtline
    National_Debtline Posts: 7,998 Organisation Representative
    Tenth Anniversary 1,000 Posts Combo Breaker
    I have looked at the letter that Enact have sent you and I would say it is not good enough. It seems to allow Enact the option pursue the remaining balance....I would suggest you try and pin them down to something more detailed before sending any money. Ask them to confirm in writing that they will mark all liable parties credit file with a zero balance and that neither they nor any other third party company will try and pursue anyone named on this debt for the remaining balance. If they won't do this then I would be extremely cautious about sending any money.

    From the wording they have used I don't think the debt would classed as settled as they are "reserving the right to pursue any other parties for the remaining balance". I hope you can get this sorted.


    Laura
    @natdebtline
    We work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps
  • Thanks Laura. My husband has spoken to them again today and they have said they will issue a letter that we want so will wait and see.
    We have managed to settle a debt of £5672 for £941-(16.5%) with Marks and Spencer bank so are delighted about that.
    Still waiting to hear from our other creditors .
  • I have this morning received another letter from Enact saying
    We write to confirm that upon receipt and clearance of your payment in the sum of xxx your liability for this debt will be fully cleared and our file closed.
    Our client will not pass on your details to any other agent or thrid party to recover the remaining balance.
    Our client reserves the right to pursue any other parties such as guarantors, if applicable, for repayment of any remaining balance.
    If anyone is able to say whether they agree with me that we can go ahead and settle on this I would be very grateful.
  • sourcrates
    sourcrates Posts: 31,567 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    I have this morning received another letter from Enact saying

    If anyone is able to say whether they agree with me that we can go ahead and settle on this I would be very grateful.

    As long as you were the only names debtors, Ie, there was no guarantor, then I would say that was fairly clear cut.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Yes-we have never had guarantors. So happy about this I can't begin to tell you. Thank-you for your help sourcrates :)
  • Hi, I am just about to send off CCA requests to my creditors in preparation for hopefully being in a position to start negotiating full and final settlements soon. You seem to have done very well in getting them to accept quite low percentages and i just wanted to enquire what your method was. Did you send the standard template letter first or go straight in with your explanation of the circumstances ? And did they accept your first offer ?
  • Hi Movingon 564
    I have just posted in the Debt Free Wanabe section of the forum with details of our settlement figures.
    Only 2 of our debts were able to be CCA'd and both were able to provide copies of our agreements so were not of any advantage.
    I then used the National Debtline letter that I slightly tweaked. I was advised on here not to include too much extra information in the first letter as that wouldn't leave anything to negotiate further with.

    I worded the letter like this;

    We write with reference to the money which you are claiming on the above account.
    We can confirm that we are unable to pay the money which we owe in full as our debts total £xxxx and would take 43 ½ years to repay. However, we can raise £xxx from a relative and we want to offer this as an ex-gratia payment in full and final settlement of the account. This amount represents approximately 7 ½ years of payments. This offer is made on the clear understanding that, if accepted, neither you nor any associate company will take any other action to enforce or pursue this debt in any way whatsoever and that we will be released from any liability.
    We also request that, if accepted, you make an entry on our credit reference agency files relating to the above account as having been paid and the account closed.
    Payment can be made within 28 days of receiving your written agreement of this offer and method of payment.

    I also included a table showing the pro rata offers made to each of our other creditors.

    We were asked to provide further information by all of the creditors and at this point we mentioned that we were seriously considering bankruptcy if they wouldn't accept our offers. Our levels of debt were very high and they had all defaulted so this helped I think.

    Good luck with your negotiations and if I can help any further happy to do so :)
  • Thank you so much for sharing this information. You must be delighted to have negotiated so well. Hopefully myself and others on here can achieve similar results and we can all go into the new year with the weight of these DMP's off our shoulders.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.