MSE News: Train delayed? You can now request cash compensation

Former_MSE_Helen

Passengers claiming compensation for delays and disruption in Great Britain can now request cash compensation...

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Train delayed? You can now request cash compensation




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DaveF327

I don't often use the train, but when I did last year, it arrived 11 minutes late to take me to the office Christmas party!! Any lawyers want to take my case?

Oh, and just a reminder to make your case within 28 days. If you don't, here's a template letter you could use:

james_smitha

Why 30 minutes, not 15?
Most people being late 15 minutes late for work would be grilled by the HOD

mollymorls

Good!! Every time my trains are delayed I have to fork out for a taxi...

james_smitha

mollymorls Have you enquired about a lift or car share at work????

prince_jasbo

Southern rail already allow you to do this, check the small print of any refund letters and it states you can convert for cash at Southern stations.

westv

Unsurprisingly you might not find mention of this on the TOC websites. :mad:

nearlyrich

last time I caught a train into London my train was cancelled, they put 4 trains worth of people on one train and it was delayed by 45 mins...
The train manager announced we could claim half the fare. I wrote an email asking how to claim, they sent me a £20 train voucher. I called Virgin and told them £20 was less than the 50% I was entitled to, not to mention we had to get a taxi so we would not be late, I then got as cheque for half the fare and the taxi, and I still have the voucher ... not a bad result.

NBLondon

The pain with the vouchers for me was that most of my train journeys are business and booked through the company travel agent so there was no easy way for me to put it back in to the company. So I had to use them to buy a first class upgrade instead :-)


BTW - Hull Trains used to send cheques not vouchers.

teezie

This is a good find, just about to put a claim in to Virgin (1hr 15 minute delay) the issue I'm having with their online claim form is that it wont let me select my final destination, only the final destination station served by Virgin - although the delay with Virgin was 48 *only* minutes they caused me to miss my connection meaning I arrived at my destination over an hour late. Hoping I can get the full refund.
However thinking it might be worth a formal complaint because similar to nearlyrich's story, our train was delayed, they they cancelled the following train (headed London bound) and told everyone to pile on ours, it was carnage with people refusing to give up seats that were reserved by people booked onto that train. And not a single member of Virgin staff was seen on the entire journey...

yorkie2

teezie wrote: »

This is a good find, just about to put a claim in to Virgin (1hr 15 minute delay) the issue I'm having with their online claim form is that it wont let me select my final destination, only the final destination station served by Virgin - although the delay with Virgin was 48 *only* minutes they caused me to miss my connection meaning I arrived at my destination over an hour late. Hoping I can get the full refund. .

You are entitled to 100% compensation of a single ticket (or 50% of a return ticket) for your whole journey. I'd write to them a clear and very concise letter, listing your planned itinerary and your actual timings. Before sending it, take a photo/scan of the tickets. Consider sending it recorded delivery. Or email them, attaching a photo/scan of the tickets if you prefer.

The online forms are unacceptable and are, I believe, possibly a deliberate ploy to deter people claiming what they're entitled to, as I find it hard to believe that they're capable of that level of incompetence by accident.