MSE News: Train delayed? You can now request cash compensation

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Passengers claiming compensation for delays and disruption in Great Britain can now request cash compensation...
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Train delayed? You can now request cash compensation

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Train delayed? You can now request cash compensation

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Oh, and just a reminder to make your case within 28 days. If you don't, here's a template letter you could use:
Most people being late 15 minutes late for work would be grilled by the HOD
2016 total wins = £1500
The train manager announced we could claim half the fare. I wrote an email asking how to claim, they sent me a £20 train voucher. I called Virgin and told them £20 was less than the 50% I was entitled to, not to mention we had to get a taxi so we would not be late, I then got as cheque for half the fare and the taxi, and I still have the voucher ... not a bad result.
BTW - Hull Trains used to send cheques not vouchers.
However thinking it might be worth a formal complaint because similar to nearlyrich's story, our train was delayed, they they cancelled the following train (headed London bound) and told everyone to pile on ours, it was carnage with people refusing to give up seats that were reserved by people booked onto that train. And not a single member of Virgin staff was seen on the entire journey...
The online forms are unacceptable and are, I believe, possibly a deliberate ploy to deter people claiming what they're entitled to, as I find it hard to believe that they're capable of that level of incompetence by accident.