NatWest!!!!

fluffy70

I was declared BR on 5th June 2014 and recently had my Automatic Discharge on 5th June 2015.... what a relief. Now imagine my confusion when I received a text 10 minutes ago from NatWest bank - which as far as we were aware closed our account when we went BR - giving me a balance statement of £71.48 overdrawn!!!

Does anyone know who I should call or write to to tell them to leave me alone? (The overdrawn amount was for bank charges prior to the BR)

Thanks

owlet

It's a pain when that happens but should be easily sorted.

Just phone them up using the customer services number & tell them you are BR. Give them your BR number & they should sort it from there.

After a couple of months you will need to clean up your credit files too - have a read of the sticky on this board so you are prepared.

alastairq

I believe they are ''allowed'' to inform a [former?]customer of the 'state' of the account?

They are not asking for it to be settled, or for any sort of payment...it is simply 'informative'.....

debt_doctor

Hi,
It is acceptable to provide information only account details (not asking for payment) during an un-discharged / moratorium insolvency period but not afterwards as the debts no longer legally exist.
This seems after discharge so you should follow advice given earlier or make a formal complaint with a view to sending to FOS.
DD