📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Power NI Bill question - am I being done?

Hi

I'm just going over my last electric bill from Power NI and I'm a bit confused. I just want to double check if I'm getting done or not.

Apologies for all the figures below if they don't make sense.

The balance from the bill prior to this one was showing as £259.16 in credit.
Between the last bill and this one, with direct debits, I was in credit for £511.16.

The bill for this period was £142.50 + £7.12 VAT = £149.62.
They then added on the credit from the previous bill making £408.78 (£149.62 + £259.16).

They've taken the £408.78 from the £511.16 leaving me now in credit for £102.38.

My question is, why are they adding the credit from the previous bill to the charge for this one?

In my head, I should now be in credit for £361.54 (£511.16 in credit minus the charge of £149.62).

Am I wrong?

Any help would be appreciated.

Thanks

Brendan

Comments

  • jtk174
    jtk174 Posts: 349 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    It's pretty difficult to comment without seeing the actual bill. In any event, you are paying too much up front each quarter, so give Power NI a ring and ask them to explain the bill and also reduce your monthly/quarterly payments.
  • Hi

    Unfortunately the forum won't allow me to post a link to an image of the bill as it say's that I'm a new user and to prevent spam.

    I did get a letter from PowerNI between the bill periods stating that they were reducing my monthly direct debits by half.

    I just cant make sense of why a previous credit would be added to the bill rather than deducted.

    Thanks
  • Bigcammy
    Bigcammy Posts: 1,101 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Have they maybe actually issued you a refund for the credit balance? They can do this if you build up too much credit, so check you bank to see if it's appeared in your account. You should get notification but it may arrive a few days after they do it
    Norn Iron Club Member No. 252 :beer:
  • JulieElizabeth
    JulieElizabeth Posts: 1,981 Forumite
    this is why I pay by quarterly direct debit

    money is better in my account than theirs
    NO MORE HANDWASH GLITCHES PLEASE :D:D
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.3K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.8K Spending & Discounts
  • 244.3K Work, Benefits & Business
  • 599.5K Mortgages, Homes & Bills
  • 177.1K Life & Family
  • 257.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.