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Bad idea to complain about broker during app?
Rally9
Posts: 3 Newbie
Hi all,
Just seeking a few opinions please.
Ever since the great face to face initial meeting with my broker, everything has gone down hill in service wise since.
A few examples: never sending over forms when he said would. I chase via phone call and email. Eventually give up and called lender to send me the document.
Promised to send all my documents over to my solicitors. I chase, solicitor chases. He sends half of the documents. I took time off work to see the solicitor myself with the originals.
Valuation - this was never booked as the vendors didn't respond. Date i thought valuation took place never happened so i called EA, and lender to find out what happened myself.
Incomplete paperwork. I spoke to lender to see what the hold up was, turns out a payslip was missing as well as another form of ID. Everything was handed over to broker right at the beginning.
.. am i being too harsh? or should i complain to his manager? This is a paid (£500) broker!!! I feel like I am doubling work for myself, and being a FTB I am nervous/stressed enough about the situation as it is...
many thanks
Just seeking a few opinions please.
Ever since the great face to face initial meeting with my broker, everything has gone down hill in service wise since.
A few examples: never sending over forms when he said would. I chase via phone call and email. Eventually give up and called lender to send me the document.
Promised to send all my documents over to my solicitors. I chase, solicitor chases. He sends half of the documents. I took time off work to see the solicitor myself with the originals.
Valuation - this was never booked as the vendors didn't respond. Date i thought valuation took place never happened so i called EA, and lender to find out what happened myself.
Incomplete paperwork. I spoke to lender to see what the hold up was, turns out a payslip was missing as well as another form of ID. Everything was handed over to broker right at the beginning.
.. am i being too harsh? or should i complain to his manager? This is a paid (£500) broker!!! I feel like I am doubling work for myself, and being a FTB I am nervous/stressed enough about the situation as it is...
many thanks
0
Comments
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rather than making a formal complain at this stage, you could perhaps ask his manager whether anybody else can take over from now on. explain your reasons.0
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Paid or fee free? L+C?"It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"
G_M/ Bowlhead99 RIP0 -
This is for a paid broker £500 fee0
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Hi, no. They are an independent, recommended to be via friends.
is the best thing to do is grin and bear? I really can't justify paying that much money for such questionable service.
thanks0 -
I would ask the manager to take over or to assign the case to someone else.0
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They are unlikely to disrupt the case and risk the commission by taking a complaint from you badly.
The suggestions above to speak to the Manager sound like a good idea.I am a Mortgage Broker
You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
usually protocol would say if a client complained then the adviser would be removed from dealing with that client surely whilst the complaint is being investigated.0
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