POPLA Appeal not received

doublinedancer

Hi Everyone.

I appealed to POPLA but sent it by post and unfortunately didn't send it by registered post because i was pushed for time. Just popped it in the postbox near my home. Of course they say they never received it. Dummy that i am i didn't e-mail it either. Lesson learned. Then i got a demand for the full amount from PE. I telephoned to POPLA and explained to which they explained that i should mail it immediately which i did. Now got a letter saying it was out of time.

Anyone got any idea's? Looks like the only alternative is to go to court as far as I can see.

Any advice would be much appeaciated.

Coupon-mad

Email POPLA and explain you were asked to re-send it in view of the appeal being lost at their end first time around and ask (specifically) if the Lead Adjudicator can please reconsider.

The reply telling you that it's too late is a standard one. Don't tell me you didn't put a covering letter explaining that this was a duplicate of the lost one and that you'd been told to re-send it and the case would be considered? If not then of course the POPLA clerical staff are going to take one look at the POPLA code and chuck it in the 'too late' pile, obviously, no-one would have been 'looking out for it' among the hundreds they get.

Why the heck not do it online in the first place (you could not have emailed the appeal but ALWAYS do these things online). This could now mean a court case and defence needed instead of a simple online click of a few buttons that day. What a waste of your time and what stress if you can't get this considered now.

Anyway try emailing - with the POPLA CODE in the SUBJECT LINE of course:

appeals@popla.org.uk and explaining that it was a duplicate as discussed on the phone and can they please refer the matter to the Lead Adjudicator as you did post your appeal in time, the first time around. Can't promise he'll reconsider but if you don't ask, you won't get.

Also complain to the retailer/landowner right now, to try to get it cancelled that way instead. NOW - before you are sued.

doublinedancer

You're absolutely right CM, lesson learned. Dumbest thing possible. I'm kind of reconciled to the idea of Court but I'll try the chief adjudicator as you suggest. When i phoned they said that it may be considered not will be considered. I e-mailed and sent a hard copy to them with an explanation of the post problems and did so within 2 minutes showing that i already had a copy and hadn't quickly concocted something.
The POPLA reply is, as you say just a template response.

Very grateful for the reply and assistance Coupon-mad. Didn't expect such a fast response.

doublinedancer

NEW POPLA REGIME IS RUBBISH
Hello Everyone,

POPLA tell me that the Assors decision is Final!!!!
The saga continues. I have been in constant communicationwith POPLA for some time now requesting that this case been considered by thelead adjudicator but each time the Appeals Admin Team keep telling me that itis out of time, and each time I make the request again. The most recent mails have gone like this:

POPLA
Thiscase has been seen by the Lead Assessor as well as the Lead Adjudicator ofPOPLA.

Theappeal remains out of time and we have notified the Operator that POPLA does nothave an active appeal for the VC in question.

Inorder to avoid further action by the Operator, you are advised to contact themto arrange/ agree payment.

Pleaserefer to our email to you below which was sent to the Operator for theirinformation.

Acopy of this email has also been sent to the Operator for their records.
Kindregards
POPLAAdmin Team

Me
Can I have a copy of theirofficial rejection letter, e-mail or report please. We do intend to take thisto court and it is important that all facts are verified.

POPLA
The original notice of rejection would have been sent to youdirectly from the Operator.

You have the original copy of this correspondence. As thisappeal is not active at POPLA we do not have a copy. This is because anyoriginal letters sent to us have been returned as per our policy, which is wedo not retain any paperwork for any appeals which are not eligible forprocessing.
As above, the original notice of rejection would have been sentto you directly from the Operator.

Please note a copy of this email has also been sent to theOperator for their records.

Me
I’mafraid you misunderstand. Your mail below responded as follows,

“Thiscase has been seen by the Lead Assessor as well as the Lead Adjudicator ofPOPLA”
giventhat I have repeatedly asked for the Lead Adjudicator to consider your out oftime rejection which they have autbhority to overturn in certain circumstances.You responded:

“Thiscase has been seen by the Lead Assessor as well as the Lead Adjudicator ofPOPLA”

Me

Ifthis is indeed true please send me a copy of that rejection. This is what hasclearly been asked for. Is your lead adjudicator still Henry MichaelGreenslade? Can I see a signed response from him with regard to thisapplication as well as the same from the Lead Assessor given that you stateboth have been involved in the decision to reject our application.
Itseems that not only have you misplaced our original appeal but that there seemsto be other discrepancies as well given your most selective choices from theoverall correspondence.

POPLA

Thank you for yourcommunication about the Assessor’s decision in the above matter.
I have to tell youthat the Assessor’s decision is final.

In order to avoid anyfurther action by the operator, payment of any amounts owed should now be madewithout delay. Details of how to pay will appear on previous correspondencefrom the operator.

POPLA.

Then they tried torecall the above mail.
Appeals Admin [EMAIL="appeals.admin@popla.org.uk"]appeals.admin@popla.org.uk[/EMAIL]
Recall:Verification Code

Appeals Admin would like to recall the message,"Verification Code".

Could you advise the best course of action now that weseem to be at an impass.

bootup

Would anybody have any thoughts on this bizarre mail from POPLA

Many Thanks

ampersand

fao bootup -
What bizarre email? Nothing there.
#
If you are referring to dublinedancer's #4, it is not easy to decipher.

Timeline and sender/recipient identifiers and actual text need clearer formatting.
#
op - c-m wrote this to you nearly 3 months ago:

'Also complain to the retailer/landowner right now, to try to get it cancelled that way instead. NOW - before you are sued.'

DID YOU DO THIS?

Umkomaas

@bootup - are you 'doublinedancer' too? It's just confusing to be using two different names especially on the one thread.

doublinedancer

My apologies Umkomaas and Ampersand. Yes i am Bootup as well. Registered Bootup from home and when i tried to respond as dounblinedancer, which is from my work, my system wouldn't let me. Assumed this was because I was already registered under a different name.

If you could help me resolve this i'd be grateful

Many Thanks for reading this.

bootup

CM did write this three months ago Ampersand, I have been trying to get POPLA to get the chief adjudicator to accept my appeal for that time. This is just the continuation of that plus i screwed up when i posted the above selection of mails. There's a lot of them too. I only posted the last couple because i feel they have messed up with the comments they've made and wish to make complaints.

doublinedancer

Hello everyone,
My apologies for rushing this into print without adequateexplanation I will try to explain better the sequence of events so far.

I havechallenged the PCN which was rejected so appealed to POPLA by post. I didn’treceive a confirmation from them so phoned and was told they didn’t have it butto re-send the appeal as it may be accepted.

Then had awhole series of e mails because they sent an out of time letter with a completelydifferent reference number than the verification code or PCN number and as I hadthree at appeal I wasn’t sure which one they were talking about. There thenfollowed a mass of mails trying to clarify which PCN they were referring to butthey couldn’t or wouldn’t identify the parking company. I’m still not exactlysure!! Patently wouldn’t because they need to advise the operator at some stageof outcomes.
I continuedto ask that the Lead adjudicator consider the case and POPLA kept saying thatlead adjudicator and lead assessor had Seen the appeal. Nor reviewed and cometo a decision, so I kept asking for evidence. The correspondence then went likethis:

POPLA
This casehas been seen by the Lead Assessor as well as the Lead Adjudicator of POPLA.

The appealremains out of time and we have notified the Operator that POPLA does not havean active appeal for the VC in question.

In order toavoid further action by the Operator, you are advised to contact them toarrange/ agree payment.

Please refer to our email to you below which wassent to the Operator for their information.

A copy ofthis email has also been sent to the Operator for their records.
Kind regards
POPLA AdminTeam

Me
Can I have a copy of their official rejectionletter, e-mail or report please. We do intend to take this to court and it isimportant that all facts are verified.

POPLA
The original notice of rejection would have been sentto you directly from the Operator.

You have the original copy of this correspondence. Asthis appeal is not active at POPLA we donot have a copy. This is because any original letters sent to us have beenreturned as per our policy, which is we do not retain any paperwork for anyappeals which are not eligible for processing.
As above, the original notice of rejection would havebeen sent to you directly from the Operator.

Please note a copy of this email has also been sent tothe Operator for their records.

Me
I’m afraid youmisunderstand. Your mail below responded as follows,

“This case has been seen by the LeadAssessor as well as the Lead Adjudicator of POPLA”
Given that I haverepeatedly asked for the Lead Adjudicator to consider our out of time rejectionwhich they have authority to overturn in certain circumstances. Youresponded:
“This case has been seenby the Lead Assessor as well as the Lead Adjudicator of POPLA”
If this is indeed trueplease send me a copy of that rejection. This is what has clearly been askedfor. Is your lead adjudicator still Henry Michael Greenslade? Can I see asigned response from him with regard to this application as well as the samefrom the Lead Assessor given that you state both have been involved in thedecision to reject our application.
It seems that not onlyhave you misplaced our original appeal but that there seems to be otherdiscrepancies as well given your most selective choices from the overallcorrespondence.

POPLA

Thank you for your communication about the Assessor’s decision in the abovematter.
I have to tell you that the Assessor’s decision is final.

In order to avoid any further action by the operator, payment of any amountsowed should now be made without delay. Details of how to pay will appear onprevious correspondence from the operator.


Then they tried to recall the abovemail.

AppealsAdmin [EMAIL="appeals.admin@popla.org.uk"]appeals.admin@popla.org.uk[/EMAIL]
Recall:Verification Code xxxxxxx
Appeals Admin would like to recallthe message,"Verification Code xxxxx".

I hope this clarifies the events and my question is, what isthe best, most effective way to complain and to whom, or is it not worth theeffort?

Coupon-mad

Not worth following up further with POPLA - so put that behind you, it was missed.

Any mileage in complaining to a Store manager or landowner to get them to tell PE to cancel the PCN?

MUCH more importantly, what's the latest you've heard from ParkingEye?

If they've gone quiet, let sleeping dogs lie until the Beavis outcome (next month) then you'll know whether PE are going to flex their muscles or crawl back under their stone.