Multiple TOC refunds

frogspawndawn

Hi,
I'm new to this forum, so apologies for repeat posting, but I haven't been able to find a clear answer.
Yesterday I bought a return ticket from Crawley to Oxford. I didn't book in advance with a particular TOC, but just turned up at the station and bought a day return from the machine.
On my return journey I was delayed at Oxford and then again at Reading. In all, at least 3 companies were involved in my delay - the first I believe was a problem for Cross Country trains leaving Manchester, then from trains going through Clapham Junction (Southern?). There were different routes I could (and did) try to get back, using different operators and routes, but there were delays all over.
In the end, my journey took hours more than it should, but which TOC do I claim from?
Thanks,
Dawn

frogspawndawn

P.S. I should have stated for members from other parts of the country, that this is a journey which cannot be completed with just one train company.

wealdroam

Generally, it is wise to send your claim to the company that caused the first delay. The theory being that if that delay had not happened then maybe the subsequent ones wouldn't have happened either.

First Great Western do not usually pay out compensation for delays not caused by 'the railway', so if your delay was weather related then you may be unlucky.

But if your journey was originally delayed by Cross Country Trains, then they pay out what ever caused the delay.

See the conpanies' websites for claim forms.

yorkie2

frogspawndawn wrote: »

Hi,
I'm new to this forum, so apologies for repeat posting, but I haven't been able to find a clear answer.
Yesterday I bought a return ticket from Crawley to Oxford. I didn't book in advance with a particular TOC, but just turned up at the station and bought a day return from the machine.
On my return journey I was delayed at Oxford and then again at Reading. In all, at least 3 companies were involved in my delay - the first I believe was a problem for Cross Country trains leaving Manchester, then from trains going through Clapham Junction (Southern?). There were different routes I could (and did) try to get back, using different operators and routes, but there were delays all over.
In the end, my journey took hours more than it should, but which TOC do I claim from?
Thanks,
Dawn

Technically this is a compensation claim for a delayed journey, rather than a refund.

Without knowing your full itinerary it is difficult to comment (if you can subsequently provide details of your planned trains, along with details of the trains you actually caught, I will be happy to give a precise answer) but it sounds, based on the limited information above, that a delay compensation claim would probably be best sent to XC, assuming that it was their train from Oxford to Reading which caused the initial delay.

For example if XC initially caused your delay and if you held no railcards, an Off Peak Day Return for travel not via London, and were delayed for between 30 - 59 mins, you'd be entitled to £8.35 compensation. This example is for illustrative purposes only, and I can't be sure of your entitlement without knowing what time you originally intended to depart Oxford, and what date.