Cancelling Bannatynes Gym Membership

jlynch019

[FONT=&quot]I’m having some issues with cancelling a gym membership with Bannatynes recently and wondered if anyone had any advice (or even some moral support) etc. I took on a new job contract that would see me working abroad for the next year so I thought it best to cancel my membership. On the day I found out I had the job I had asked a member of their reception staff how best to cancel my membership. They said give a month written notice and I could post it, email it or give it to them at the reception. I decided to email it as I could set a read receipt and it would be delivered instantly (this was sent on the 4th May). My next DD payment was early June, so I cancelled it before I left the UK. (I haven’t been able to get logged on to my bank yet to find out the exact date it was due) [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Mid June when I arrived back in the UK for a couple of days I had a letter asking me to contact them as the direct debit had failed and so the saga begins. I emailed them to say the membership had been cancelled and they claimed they had not received the email and since they had not replied to confirm I still owed them the outstanding membership of £45. I replied to them with the email with the attached word document, the read receipt and asked to see where it states I need confirmation from them. They never reply to any of my questions put to them, I always get obvious standard template letters. They now say that they accept the cancellation notice of the 4th May, but the contract apparently say 1 ‘calendar’ month so I still owe membership up to the 30th June, pay up within 14days or we will take further action. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]So do I have any grounds on the following: [/FONT]
[FONT=&quot]- [/FONT][FONT=&quot]Firstly I find their condition extremely unfair, you can only cancel at the start/end of the calendar month? [/FONT]
[FONT=&quot]- [/FONT][FONT=&quot]They don’t seem to mention any timescales, for example: you must but you notice in by the end of the month for it to take effect etc. Also I’m sure my direct debit wasn’t due until after he 4th so I have given 30 days.[/FONT]
[FONT=&quot]- [/FONT][FONT=&quot]When I asked at reception the staff said give a month… not a calendar month.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Any thoughts on the situation would be good.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Many Thanks[/FONT]
[FONT=&quot]
[/FONT]

asajj

Consumer rights is a better forum to ask and there is already a thread there

https://forums.moneysavingexpert.com/discussion/5264351