Issues with applying for a Mortgage with Nationwide

klairebear82

Nearly 3 months ago, me and my partner reserved a new build and applied for a mortgage through the builders recommended Mortgage Advisors. Due to our circumstances, they applied through the Nationwide. We were told it could take up to 30 days to get an accepted status before submitting the application. at 28 days (whilst we were away on holiday) we got the great news that we had been accepted and made arrangements to visit our advisor to get the paperwork sorted. However during this time, Nationwide had made an error on our ATP. Once that was corrected, Nationwide changed our status back to Refer!!! It has taken us back to square 1, nearly 3 months ago now.

I have been sitting and waiting on the advisor letting me know the outcome for nearly 4 weeks. Nationwide have not only made a major clerical error, but are not willing to speed this up to get us back to accepted. Our Solicitors are waiting for us to sign the contract which we cannot do until we have the refer changed back to Accept.

Our house is due for completion in a week and we are no further forward. The stress that Nationwide have caused us has made me feel ill with worry.

I want to complain but I do not want to damage our application any further.

Is this an isolated case, or has anyone else been through anything similar with the process of mortgage applications recently?

Madbags

I read a lot of similar things about Nationwide on here and also a lot of the opposite.


Our personal experience was a horrible one at first as well due to problems with the online system and the way in which the underwriters check and link documents we sent them.


I won't go into all the boring whiney details but in the end we made a formal complaint and it was all dealt with by a single person very swiftly and smoothly from that point onwards.

klairebear82

Thanks for sharing your story. Did you complain before or after you had been accepted? I don't want to make a complaint against them in case it jeopardises our application.

Madbags

This was all before acceptance, before we even had a DIP/AIP.

Sheep

Complain now. It will not hurt your application one bit.

klairebear82

thanks all. To be honest, I have no idea how. I have been going through my mortgage advisor. I don't know case numbers or anything

libf

klairebear82 wrote: »

thanks all. To be honest, I have no idea how. I have been going through my mortgage advisor. I don't know case numbers or anything

Then ask the adviser for the complaints procedure and the information required to make one?