Joh Lewis After Sales

Nada666

vm2pensioner wrote: »

Looks like JL's whole approach to customer service is changing:
[..]ontinue to be free for orders of £30 and over, but we’ll be making a £2 charge for smaller orders under that value.
[...]

Excellent news. A better price available for all. Not sure what your point is about 'changing'. Changing for the better?

bebewoo

That's rubbish having to pay for click and collect. The whole point of click and collect is that there are no postage charges. The retailer is going to be making deliveries to the store any way so they bung your item on the lorry too - or they may already have the item instore so all they have to do is put it on on side.
I know it's only £2 but its the principle.

theonlywayisup

bebewoo wrote: »

That's rubbish having to pay for click and collect. The whole point of click and collect is that there are no postage charges. The retailer is going to be making deliveries to the store any way so they bung your item on the lorry too - or they may already have the item instore so all they have to do is put it on on side.
I know it's only £2 but its the principle.

Or just spend the minimum required to have it for free. The stock doesn't come from your local JL or Waitress, it comes from the distribution centre and then to the store you selected.

theonlywayisup

jenniewb wrote: »

That is a bit confusing- I don't understand why they didn't price match either, when I got a radio (DAB, not a cheapo £5 version hence the price match) I do remember they had a few rules such as the store had to be within X miles of a John Lewis store (I think it was 25 miles?). I found a store, spoke to John Lewis by phone (I find I get better results this way) and they sent me by email a confirmation of the price match so I could order online and pick up in store. I will add the store in question was not near me but was near a John Lewis elsewhere.

I would suggest calling them and asking why they don't price match. I know you can just shop elsewhere but being that they offer a 2 year guarantee I'd want to go with John Lewis. I recently had my iron break on me- no reason for it; the dial fell off. It was 17 months old. I was lucky to have kept the receipt because without it I'd have no evidence, it had been discontinued (which was a shame because it had been until then a pretty excellent iron). I took it back to the store and within seconds I'd been given a gift card with the full amount on the card as it was no longer being stocked. For the reason of the guarantee despite finding a different iron cheaper on a third party via Amazon (John Lewis wont price match Amazon) and another online-only store, I stuck with John Lewis. I'd do the same again for the same reason.

The JL price match is very clear and it's nothing to do with 25 miles from a store. As you found their service is second to none and with a price match that really is unbeatable.

http://www.johnlewis.com/inspiration-and-advice/never-knowingly-undersold-policy?rdr=1&s_kenid=df2b20c2-82b2-47c9-882f-93911db83cd3&s_kwcid=122x101532&tmad=c&tmcampid=52