MSE News: Co-op still refunding customers nearly two years after admitting it violate

Nearly two years after admitting it breached the Consumer Credit Act, the Co-op Bank continues to refund customers...
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Co-op still refunding customers nearly two years after admitting it violated regulations


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  • LeonC1963
    They are still paying out on this, we got a cheque today for £772
  • pxmartin
    I have a personal loan with Co-op and there was definitely a period of 2 years in which I received no correspondence from them at all (including annual statements), and so I was expecying to hear from them about this issue. However, I have not, and I am wondering if it is because my account has been held with their Collections department since 2009 as I have been on a Debt Management Program since then, and because of this, my account has been overlooked regarding this issue. Who would I contact regarding this ?
    Thanks very much
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