Norwich Union/Aviva maturity

Lizzie4567

I bought my first property in 1990. I have solicitors papers confirming repayment of mortgage/insurance policy to be set over 20yrs. In my naivety I signed endowment policy (Norwich Union)at Brokers without reading everything. It was set up for 25 years, an error on the policy. I didn't notice this until expecting maturity at 20yrs. During this time a change in bank and completion of a standing order form had not been auctioned by Norwich Union and policy had lapsed. No communications from NU/Aviva regarding potential shortfall at maturity, although my house/car insurance was with them and communications took place regarding these. I take responsibility for allowing and expecting policy to be rolling over each year as no longer attached to any property after 8 years and running as a small savings policy. Despite change of address, x2 in UK and intimately moving abroad I have not had any communications from NU/Aviva for over 10 years. Original policy was expected to cover GBP 35,000. I have had no response for an update on my policy: letter sent 22/3/2015. Maturity due October 2015. I am based in NZ. Will policy pay-out despite lapsing ? thank you

dunstonh

During this time a change in bank and completion of a standing order form had not been auctioned by Norwich Union and policy had lapsed.

Aviva would have used direct debit. not standing order.

No communications from NU/Aviva regarding potential shortfall at maturity

Did Aviva Life & Pensions have your address?

although my house/car insurance was with them

Same logo but different company.

Despite change of address, x2 in UK and intimately moving abroad I have not had any communications from NU/Aviva for over 10 years.

Will policy pay-out despite lapsing ?

No. Lapse means there is no value. If it was paid up due to non-payment of premiums then there may be a residual value (based only on the time premiums were paid).

[Deleted User]

Lizzie4567 wrote: »

I bought my first property in 1990. I have solicitors papers confirming repayment of mortgage/insurance policy to be set over 20yrs. In my naivety I signed endowment policy (Norwich Union)at Brokers without reading everything. It was set up for 25 years, an error on the policy. I didn't notice this until expecting maturity at 20yrs. During this time a change in bank and completion of a standing order form had not been auctioned by Norwich Union and policy had lapsed. No communications from NU/Aviva regarding potential shortfall at maturity, although my house/car insurance was with them and communications took place regarding these. I take responsibility for allowing and expecting policy to be rolling over each year as no longer attached to any property after 8 years and running as a small savings policy. Despite change of address, x2 in UK and intimately moving abroad I have not had any communications from NU/Aviva for over 10 years. Original policy was expected to cover GBP 35,000. I have had no response for an update on my policy: letter sent 22/3/2015. Maturity due October 2015. I am based in NZ. Will policy pay-out despite lapsing ? thank you

Hi Lizzie4567,

I'm happy to look into things for you with our Endowment team.

Feel free to email me at social@aviva.co.uk with the following information:

• Your full name
• Date of birth
• The full UK address you had tied to your Endowment
• Any reference numbers you have
• Your MSE username (so I can tag this post to your email)

As soon as I have your email I'll do all I can to help.

Many thanks,

Marv
Aviva Social Media Support