Repossession Blunder

CookieBaker

Any advice?

Hi all,

My now 61-year-old mother re-mortgaged her £140,000 home to purchase a BTL property in 2008.
All was granted, however late 2011 she experienced financial loss and difficulty, in 2012 she lost the BTL house to repossession, thankfully there was a surplus so she received a small payout (£7000), which helped with her situation at that time.
Unfortunately, finances never fully recovered so her residing home was repossessed in 2013.
Since then we have appealed to the Broker (Bluefin Insurance) to shed some light on the repossession order on her residential home, our findings revealed that;

Both homes were mortgaged as BTL (Which was not what she applied for)

She allegedly had an Isa of £97,500 to cover loss (£97,000 Isa which she has never had)

Earned £25,000 per year with a company she has never worked for (She earned £12,000 per year, and approaching retiring age).

Infuriated and frustrated we asked for proof of these claims, documentation or something, as this information is false (Isa, wage slip). The Brokers could not give us the info’ or documentation simply because it does not exist.

We started a complaint with the financial ombudsman (March 2015), and they are taking sides with the Broker firm and do not see anything wrong with the Brokers procedure and conduct.
Is this behaviour allowed? We have no idea what to do next. She has nothing.
:eek:

tigerfeet2006

Might be better posting this over on the house buying, renting and selling board.

http://forums.moneysavingexpert.com/forumdisplay.php?s=&daysprune=&f=16

CookieBaker

will do, thank u