Nationwide - another grumble

Fuzzyness

I have an existing nationwide mortgage and have just come to the end of my two year fix. 6 weeks before this I had a look at alternative products that they offered (yes I know I should have looked around) and found one that fitted what I wanted in terms of length of fix, interest rate etc. the only problem is that I wanted to reduce my term by 4 years. whilst you wouldn't think that this would be difficult, I had to endure a three hour telephone call to discuss my circumstances with them which resulted in them finally agreeing that it would be ok. notwithstanding this, I then had to provide some further details in terms of bank statements and pay slips which I provided. I've just had these returned as they aren't originals. now my pay slips I get electronically from my work and I printed off my bank statements from my internet banking account. I cannot physically provide originals as they will always be print outs.

I had the same problem when I originally took the mortgage out with them and i'm just fed up with their totally inflexible approach, particularly as I am an existing customer. I'm thinking maybe I will just look again at what is on offer elsewhere and take my business elsewhere. believe me, it would give me a great sense of satisfaction in doing so.

kingstreet

If you'd changed product online, then overpaid voluntarily to reduce your term, none of this would have happened.

Your insistence on physically reducing the term triggered a regulatory requirement for an affordability check and everything which goes with it.

betmunch

Not their fault on the need to reassess your mortgage as you requested a material change to it when you asked to reduce the term.

You are now going through the same process as a new customer and all that entails

libf

Print your statements and take them into a branch to be verified and stamped. Do the same with your payslips and your work HR department.

Or do as kingstreet says above.

Thrugelmir

Fuzzyness wrote: »

I had the same problem when I originally took the mortgage out with them and i'm just fed up with their totally inflexible approach, particularly as I am an existing customer. I'm thinking maybe I will just look again at what is on offer elsewhere and take my business elsewhere. believe me, it would give me a great sense of satisfaction in doing so.

All lenders are now required to operate to the same rule book. Little point in grumbling. As it will make no difference.

Fuzzyness

OK points noted. thanks for your comments.