Nationwide update

kingstreet

The Intermediary Affordability Calculator asks for details of only one second job. Where the broker may have erred, is if he/she entered another job in the "Does your customer have any other income?" box which when you hover over the "i" button clearly shows what should be entered - state benefits, maintenance, pension, investments etc.

amnblog

oli_ro wrote: »

Easy to avoid such problems by removing the fields for more than 2 jobs on their paper and online applications. Then its impossible for customer or broker to even enter a third income.

Layout of forms does not prevent information being keyed in the wrong box.

The problem here was caused by the telephone laying idle on the desk.

A simple call - 'how do you treat a third income?'

'We only accept two forms of earned income?'

amnblog

kingstreet wrote: »

We just can't afford such poor research these days.

We spend hours studying each case from every angle before we go anywhere near a lender. This was an elementary error, IMHO.

Like KS we check every possible complication before we even do a decision in principle.

Paradoxically, the busier you are the more time you spend on a case pre application.

If you have to do a lot of work post application you have made a mistake. [or, more likely, the lender has!]

AMO77

"Mistake" is a word I've heard a lot this week.
Nationwide hold their hands in the air and admit they let me down. They will offer 20k less as I mentioned but I'm hoping Barclays offer promptly upon receiving the valuation on Monday. If not I can raise the extra 20k deposit and will have no option other than nationwide as the developers are snapping at all our heals