Help with "Cannot Return Underwear" rules...

Merridrake

Hi! I hope I have put this thread in the right place, but I need some advice.
I bought a pack of boxer shorts for my boyfriend yesterday. When we got to the till, the woman asked if we had chosen the right size as there is No Refund on underwear. Now Mr Merri is a 33ish waist and the Medium was 33-35 so we thought they'd be perfect.
However, when he tried them on, we realised that while they fit up to a 35 inch waist, the owner of these boxer shorts would need to have thighs akin to a sparrow! In fact, they were so tight on the legs, Mr Merri couldn't actually pull them up enough to get them above builders' butt level! And while I love my other half to bits, he really doesn't reach the likes of He Man, Arnie or even Chris Hoy in the quads region! He is actually really slim and I don't think these would comfortably fit anyone!
Is there anything I can do? £6 for a pack of three boxers may not seem a lot of money, but it is to us.

Merridrake

Ps. We do have our receipt and they were only purchased yesterday.

molerat

Unless they are faulty you have no right to return them. The returns policy was clearly explained at the time of purchase.

rach_k

You could see if you can find the average thigh measurements for a man with a 33-35 inch waist and see how the boxers compare. If they are much smaller than the average, you could try to return them as not fit for purpose/faulty (perhaps those particular ones are mislabelled?) because they won't fit an average man with the waist measurement given. I don't know how easily they would agree to this though!

lisyloo

Yep - suggest the same.
Do some research, take some measurements and if you have the evidence, then go down the "not fit for purpose" route.
Usually I find it's best to ask for help and start off by being nice, but the "bottom line" (pun inteneded - ha ha) is that you have statutory rights under the sales of goods act, so if you do have evidence that there is something wrong with them then you have rights.