Why don't HR listen to experience ?

Mchambers

People,

My friend is on a career break and is employed by a major bank.

She contacted her employer in order to raise a grievance with regards her employer's manager. The HR manager advised her that she needed to raise the grievance a.s.a.p. whilst she was on her career break.

She immediately challenged this as she knew that this did not comply with the company's policy with regards grievances.

She has later received today another em to advise that the grievance can start later this year after she has returned to work.

Worringly the HR manager is supposed to be a senior manager..

KiKi

I'm not sure I understand your point other than someone may have made a mistake in the advice they gave first time round.

Mchambers

Simple response....HR senior mgt at this place talk rubbish and should not b trusted.

prowla

I've not met many HR people who know what they are talking about.
They're only people in a job, and they aren't infallible.

Mchambers

Who cares when then they talk bollock* ?

agrinnall

You seem to be taking this so personally that I can only assume that the 'friend' is in fact you, otherwise why would it matter so much to you?

Goldiegirl

I don't really understand the first post.

The friend,who is on a career break, contacted the employer to raise a grievance. The HR manager told her she can get on with it now.

But then the friend told the HR manager that she can raise the grievance when she gets back to work, and later received an email to confirm this

So why did your friend contact HR now, when she knew full well she could wait until she got back to work to deal with this

Sorry it doesn't make any sense

tomtontom

It would be good practice to issue the grievance as soon as possible. If the employee is off work for any length of time it will be difficult to thoroughly investigate the complaint upon their return as people may not accurately recall what happened. Plus, surely they want to get this resolved prior to their return? It would be pretty miserable returning with this hanging over them.

Takeaway_Addict

Mchambers wrote: »

People,

My friend is on a career break and is employed by a major bank.

She contacted her employer in order to raise a grievance with regards her employer's manager. The HR manager advised her that she needed to raise the grievance a.s.a.p. whilst she was on her career break.

She immediately challenged this as she knew that this did not comply with the company's policy with regards grievances.

She has later received today another em to advise that the grievance can start later this year after she has returned to work.

Worringly the HR manager is supposed to be a senior manager..

Oh boohooo, a mistake was made and then funnily enough rectified!

Even managers are human and make mistakes.

Also, I doubt the grievance will hold much water when your friend comes back considering the time lapse.

74jax

I'm confused over what experience HR are not listening to?

System

Why raise a grievance in a career break if you do not wish to deal with it in said career break?

If I was on a career break the last thing I would think about is work!