Amazon Prime - Guaranteed delivery failure - New Policy

lilibeth

So like many others Amazon Prime's guaranteed delivery is hit & miss for me. Usually they apologise & extend your Prime by a month.

They are now refusing to extend it despite acknowledging failure by their courier to work out what a door looks like. They say 12 times is the limit. So we pay for guaranteed next delivery, that's the basic purpose of Prime. But when their couriers don't deliver when they are meant to, we are not compensated.
Breach of Contract & I have no recourse to fight them. Anyone else dealt with this yet? Is it a new policy?

wdah

Have they stopped the scheme altogether, or capped it at 12 claims?

custardy

lilibeth wrote: »

So like many others Amazon Prime's guaranteed delivery is hit & miss for me. Usually they apologise & extend your Prime by a month.

They are now refusing to extend it despite acknowledging failure by their courier to work out what a door looks like. They say 12 times is the limit. So we pay for guaranteed next delivery, that's the basic purpose of Prime. But when their couriers don't deliver when they are meant to, we are not compensated.
Breach of Contract & I have no recourse to fight them. Anyone else dealt with this yet? Is it a new policy?

What are the terms of the guarantee in the T&Cs?

lilibeth

wdah wrote: »

Have they stopped the scheme altogether, or capped it at 12 claims?

They told me it's capped at twelve claims. Thing is I was buying everything from them because I'm housebound sometimes twice a week. I've spent thousands. I reduced how much I buy from them because at least twice a month the courier would either lose the item or be later than the guaranteed delivery date. Now there is little incentive to pay for a service which they have decided that they aren't obliged to deliver.

silkcutblue

I had similar problems and now I've stopped using Amazon so much and cancelled my Prime membership.

Now when I do use Amazon, I get it delivered to the local shop (collect+) as it tends to be much more successful.