No offers at my local lidl

mellow1

My new lidl store doesn't do their weekly and weekend offers. They stock the items but never reduce the prices. I've called customer services on several occasions but haven't had any joy. Are they allowed to do this?

Owain_Moneysaver

Do the offers appear when you select your local store on the website?

If they do, and the store isn't offering those offers, then the website might be misleading advertising.

Otherwise there's no requirement for offers to be available at every store - and Lidl are clear on their website that you need to select the store to see which offers apply.

dlusman

Owain_Moneysaver wrote: »

Do the offers appear when you select your local store on the website?

If they do, and the store isn't offering those offers, then the website might be misleading advertising.

Otherwise there's no requirement for offers to be available at every store - and Lidl are clear on their website that you need to select the store to see which offers apply.

And even if a weekly offer leaflet is shown online they have the usual "Offers available in selected stores only, see instore for details" disclaimer in small print on the bottom of the last page

mellow1

Yes the offers are shown for the store online. I contacted customer services again and after being put on hold was told that the store manager has decided not to run the offers as he feels the store is too small.

Surely that can't be right. The store less than a mile away is only slightly bigger and runs the weekly and weekend offers

DCFC79

Wasn't aware the managers had that option but maybe they do.

Use the 1 less than a mile away.

mellow1

The customer services adviser was also quite shocked that the manager had that power and agreed that the people in the area were being ripped off.

I walked past the Kentish town store today on my way to the Camden store and it was virtually empty. The Camden store was busy and had it's usual long queue, but it didn't bother me because they had all the offers I wanted.

duchy

Yup vote with your feet- and tell Lidl on twitter why you do (naming the branches)

[Deleted User]

Lidl never have enough stock of the offers in. The weekend offers that are usually on the back of the leaflet I don't even bother going for as they are never to be found. Either never had them in to start with or they had such low stock of them that they are sold out by 10am.

dlusman

Deleted_User wrote: »

Lidl never have enough stock of the offers in. The weekend offers that are usually on the back of the leaflet I don't even bother going for as they are never to be found. Either never had them in to start with or they had such low stock of them that they are sold out by 10am.

no such problems at my local. Always lots of extra stock , usually lasts well into Sunday afernoon ( and sometimes into the following week as they have too much )
Speak to the shop manager to express your concerns ?

Mr_Singleton

mellow1 wrote: »

I walked past the Kentish town store today on my way to the Camden store and it was virtually empty.

Every time I go past its rammed! I'm happy to pay 40 pence extra for the juice I wanted at Tesco's a bit further down to avoid the queues. Good to see that Lidl are giving their managers some autonomy too many times head office imposes blanket nationwide rules regardless of local conditions.

JeffreyR

Got to say the Kentish Town Lidl always seems pretty busy when I walk by...funny that they opened up right next door to a Tesco :-)