MoneySaving Poll: Is your energy company's service any good?

346 Posts
MSE Staff
Poll started 11 May 2015
Is your energy company's service any good?
Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please vote for both.
Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.
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Price: Cheapest when I joined 6 months ago (neck and neck with Daligas) and since then they've dropped their prices 13% so I switched to their newer tariff and committed myself so an additional 6 months. When I saw their willingness to drop prices in line with wholesale prices I had no hesitation in doing so.
Customer Service: All correspondance is by email which is very convenient and far superior to reliance on call centres (with a baby I wasn't very free after work before Npower closed). My monthly statements are much easier to understand than Npower's and it's great being able to access them all in my emails whenever I want instead of constantly signing in to Npower's website (I'm sure the vast majority of suppliers require you to sign in to access them). Furthermore the correspondance by email has been very personal and helpful so all in all it's a full house even in the customer service department.
Time will tell now whether they keep it up as they inevitably grow!
I started my switch to them on 7 January and it still isn't complete. They eventually passed a closing gas reading to my old supplier about 2 weeks ago, but the reading was way off, despite Co-op having sent a meter reader within 2 days of my alleged switch date.
I've recently received my first statement from them. If they hadn't made an error elsewhere in the account, their estimated gas reading would have generated a bill of nearly £5000 for my first 10 weeks!
Their communications range from non-existent to totally incompetent. I've had 3 instances where I've called them and they haven't been able to give me any information at all as their systems had crashed.
They do not have the skill or resources to be operating in the energy market.
Counting down the days until my switch to another company is completed ...
I accept that the process is probably automated and, strictly speaking, doesn't involve customer services, per se. Perhaps their IT system has recently improved. Let's hope so.
challenge pay off 6.5k by the end of 2017~ £388/£6500 challenge 1% challenge = 6% of debt cleared; challenge - build up 3 months emergency fund- £0/£6000
I (hopefully) switched 2 months ago to Co-op - had a welcome email then, but heard nothing since & each email I've sent has been ignored apart from one which asked for my details (which were on that email
Hoping I'm still stuck somewhere in the automated system & when they complete the switch & I start talking to real people it will all improve.
Just what is so difficult about switching & billing customers correctly :rotfl:
I am just about to change supplier, and thought of using GB Energy Supply, as they appeared to be the cheapest at the moment. And then I saw this feedback, so thought I would post a query.
There was a technical issue with accepting bank info, so they should they would call me back = ummmm.
Anyway the number they said they would call from appears legit.. BUT
When digging into this company further, it appears the director Luke Watson, has been involved in a number of companies over the years - dissolved, closed, liquidated.... (Source: www.duedil.com)
Has anyone heard of him or this current company, and how well they are doing?
Cheers
M
There is a(n) <MSE feedback thread> which may help but if you are of a nervous disposition, you might prefer to wait a year or two before taking your chances. That is my strategy with newcomers.
It has to be said that their Premium Energy Saver (variable) does seem very cheap. One has to wonder how long it will be before prices rise. There being no early-termination charges, you might feel it's worth a chance but how difficult it may be to move away if the going gets rough has yet to be tested.
Sorry I couldn't be more help.