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Asda not making offers clear
Options

Legacy_user
Posts: 0 Newbie
in Gone off!
Every now and again, I buy 4 hot chocolate sachets for £1. In the past, I was able to mix and match within the brands - Options, Cadburys Highlights and whoever makes the Malteaser one. You maybe thinking not very MSE buying HC that way but if I buy a tub of it, I either make it too thin or I eat the powder.:o
Now, the offer only works if you buy the same brand - can mix the flavours within the brand. As I discovered today.
Now I took I photo of the HC section and there is nothing to indicate you cannot mix n match across the brands.
I wonder if any other products where you can mix n match brands have been scrapped. I know the cans of Relentless, Monster and Rockstar energy drinks worked. I don't buy them but I have been shopping with a friend and she buys them for OH.
You may think I am petty over 28p - as the sachets are 32p each, but that could mount to hundreds or thousands of £s if customers buy these.
Customer service were useless and I did ring up head office and they will be sending me £2.28 on a gift card plus to check the HC area in 10 days time and if I don't see any notification, to ring again quoting ref on the letter.
Anyone else had issues with Asda's multbuys recently?
Now, the offer only works if you buy the same brand - can mix the flavours within the brand. As I discovered today.
Now I took I photo of the HC section and there is nothing to indicate you cannot mix n match across the brands.
I wonder if any other products where you can mix n match brands have been scrapped. I know the cans of Relentless, Monster and Rockstar energy drinks worked. I don't buy them but I have been shopping with a friend and she buys them for OH.
You may think I am petty over 28p - as the sachets are 32p each, but that could mount to hundreds or thousands of £s if customers buy these.
Customer service were useless and I did ring up head office and they will be sending me £2.28 on a gift card plus to check the HC area in 10 days time and if I don't see any notification, to ring again quoting ref on the letter.
Anyone else had issues with Asda's multbuys recently?
0
Comments
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Not at asda but I had the same issue at tesco previously with HC sachets. Ended up at the CS desk about it, left th sachets there and got my money back0
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I hope Which's super complaint will try and cure things like this.
It's only 28p but it's your 28p! It's the principle
Once got a company to send me a cheque for 25p in the post.
I know it was 25p but it was my 25p and the company messed it up in not giving me it the first place.;)
It cost them more to send the money than if they did it right in the first place. Hopefully they have learned something.:)The more I live, the more I learn.
The more I learn, the more I grow.
The more I grow, the more I see.
The more I see, the more I know.
The more I know, the more I see,
How little I know.!!0 -
Got a 50-serving tub of hot choc from our local cash and carry for £4 last month
Which has saved me from the stress of these deals since...0 -
I went in today and they had big piles of Kellogs crunchy nut cornflakes (750g) everywhere with a poster implying they were a bargain at £2. When I looked in the cornflake aisle they also had 1kg boxes of the same for £1.97!!!
Bizarre0 -
I went in today and they had big piles of Kellogs crunchy nut cornflakes (750g) everywhere with a poster implying they were a bargain at £2. When I looked in the cornflake aisle they also had 1kg boxes of the same for £1.97!!!
Bizarre
Unfortunately all too common in the big supermarket chains.:mad:The more I live, the more I learn.
The more I learn, the more I grow.
The more I grow, the more I see.
The more I see, the more I know.
The more I know, the more I see,
How little I know.!!0 -
I went in today and they had big piles of Kellogs crunchy nut cornflakes (750g) everywhere with a poster implying they were a bargain at £2. When I looked in the cornflake aisle they also had 1kg boxes of the same for £1.97!!!
Bizarre
Not surprise.
Always read £/kg or £/L instead.
and I usually find loose onion cheaper than the 1kg pack0 -
I went back yesterday and still nothing different on the HC section
Haven't got time today to ring them. Doing so tomorrowThis is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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