Default Satisfaction Date

Indigo69

I have just looked at my credit file and one of my Santander accounts shows as zero and Default Satisfaction Date was over a year ago. I am paying a monthly amount to Santander so am not sure why if they have put that it is satisfied? Any advice on what to do next would be appreciated.

Also on the same account (overdraft) a year ago a debit of £631 was added to the balance I was paying off and Santander can not explain how this happened, if I hadn't fully checked I would have been paying another £631 that I didn't owe. I am still waiting to see what they are doing to explain this and is this fraud?
Any advice or help gratefully received.

Tixy

Sometimes a bank shows an entry as satisfied where they have assigned the debt to a debt collection agency, occasionally it can happen when a lender changes which credit reference agency they report to. Occasionally it can happen by mistake.

Re the second paragraph - is this debit of £631 something you have seen on statements from the bank? or is it what appears to have happened from looking at the credit file entry?
You say you are waiting to see what they are doing to explain this - have you made a written complaint? or have they just said verbally they will look in to it oror what?

Indigo69

Thanks for replying, the debit is on a statement they sent me but when I ring they have no entry showing ,just the debt rising by that amount. I have queried this twice by phone with no satisfaction and have now done a written complaint about this and the credit file.

Even if the debt has been passed ( though I believe it is with Santander collections) should it not show up somewhere on a credit file?

stockport_hatter

Is it to do with when the account would have been settled had you not defaulted? I had a similar thing with Natwest as i was still paying off a loan via a DMP and had a few months left to pay but on my credit file it showed that it was satisfied and the balance was nil.

Indigo69

It's an over draft being paid off so not sure that would apply as there would be no fixed time to pay it off?