Rma resolve/Nco Resolve

Any advise would be very grateful,my husband had a debt with shop direct which went to Rma resolve and has now been changed to Nco resolve . We have been paying them with out fail for a number of years , he has just had a phone call wanting a financial disclosure never asked before and they have been happy with my husbands payments . Do we have to send them a financial closure? :)
Proud to be No. 61 in the DMP mutual support group.

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