Erroneous Transfer and Debt collector

Kirsty2010

Thanks sourcrates.

Both are from wilkin and chapman solicitors xx

nPower

Kirsty2010 wrote: »

I was just after some advice about Erroneous transfers please? I signed up via the energy site to the co op, got my welcome pack etc. After I had been with them properly for a month I got a phonecall from npower asking why I'm leaving? I said I'm not even with you so how could I be leaving you? he said oh it says your a customer I said no I'm not and I've never had any info from you either, he said oh sorry i'll remove it, then I thought that was it. Then I got a letter from wilkin chapman ltd saying I owe money I rang up and said no I don't I wasn't with them they said send us a letter/email saying so, so I did. I heard nothing for months, then I got another letter from them again I rang up and they said we'll look into it. Then a few weeks ago I rang up about another letter saying they've done a ccj! so I rang up npower and explained I never signed up to them, they checked the power thing and said oh well yes you had an account, so after over an hour on to them I hung up. And thought no that's not right so I rang back got a lovely guy who said that's not right especially as you were only with us a month etc it's done an erroneous transfer it should have been cleared as such straight away you owe us nothing I am so sorry about this and the debt collectors chasing you and stressing you out i'll clear it right now. So just now I've had a letter from the debt people saying notice of county court judgment and I have to pay £252.17 to settle it and we've registered it on your credit file so it will stop you getting credit! And the options to our client are now
:1 removal of goods by the high court enforcement,
2:An attachment of earnings order....
3: an application for you to be brought before the court and cross examined. It's making me ill this with worry and stress and threats. I've rang them and gone through what npower have said and she said oh they've not told us or let us know i'll ring them now and see. But what else can I do now?

Hi Kirsty2010

Thanks for your post.

I'm sorry to hear you've had so many issues regarding the billing of your property.

If you can get in touch with us using the details on our profile page and include your address, what date you moved into the property, what date Co-op starting billing you and any meter readings from the date you moved in or the initial meter readings with the Co-op, I'll investigate this further for you and make sure we take any necessary actions to put things right. An erroneous transfer is when a company take over supply in error, though what you describe in your messages sounds like a deemed contract, which is when you move into a property supplied by someone and they automatically become your supplier until you switch. Either way, I'll get you an answer of what's happened and what we can do to put things right.

Please mark any correspondence for my attention or with MSE in the subject header, so I know to pick this up.

Regards

Jess