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Countrywide Mortgage Services Dispute
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yep
going to remove my post as don't want them to see it on social media so if anyone who has quoted me could do the same I would appreciate itI am a Mortgage Adviser
You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
Deleted mine as per request - understood, but still shocking..I am a Mortgage Broker
You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it.This signature is here as I follow MSE's Mortgage Adviser code of conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
Agree with all the above.
Any broker with experience when presented with a studio flat will check the area of the property. I would also advocate talking the individual property through with any prospective lender before submission.
Countrywide may be trying to get out of this cheaply as it is a non regulated case if you are letting it out. Therefore the FCA wont beat them up about it.
Quite how you can identify material loss other than the valuation fee I am not sure.I am a Mortgage Broker
You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
Update. I took this to the FOS and they support our complaint and in addition to the fees associated with the flat, they have states £500 compensation is fair which has been agreed with Countrywide.
Should I accept this compensation? It doesn't even cover the conveyancing costs for the seling the flat but I feel without escalating to a solicitor and potentially taking on further costs this won't be improved.0 -
Accept it and move on, far less hassle than going to court.
Bottom line is you now have the home you want.I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0 -
The FOS will have already charged Countrywide £500 to tell them to pay you £500.
The FOS will be happy because they banked some funds and the £500 payment is their decision.
Take the £500 and the learning.I am a Mortgage Broker
You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0
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