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xbox account issue please help

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iammumtoone
iammumtoone Posts: 6,377 Forumite
Tenth Anniversary 1,000 Posts Name Dropper I've been Money Tipped!
edited 19 April 2015 at 12:24PM in Gaming MoneySaving
I have set my son up his own xbox live account.

I need to get in to alter the restrictions on it but I can't get access to my account.

My account was set up ages ago from an email that no longer exists. Microsoft have sent an email for me to confirm but I can't as I no longer have access to it.

I am worried as when setting up the account for my son I had to put my card details in and now I can't remove them :(

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  • iammumtoone
    iammumtoone Posts: 6,377 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper I've been Money Tipped!
    now sorted :)

    For anyone else having this issue i set up a new email address the same as the old one they were trying to send the verification code to.
  • iammumtoone
    iammumtoone Posts: 6,377 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper I've been Money Tipped!
    need further help

    now i am into the account i am trying to change the email to my current email address but it is telling me I can't as my current one is already recognised, but it is not showing, the only email that shows up is the one I need to remove.

    How do I change this?
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