At what point must a default notice be issued?

Hello_Kitty_2

Wondering if there is a legal deadline by which a default must be issued? The reason I ask is in early 2009, I ended up getting into huge debt difficulties which resulted in arrears and reduced payments being agreed. Having checked my credit file, I noticed that one of the Creditors (Barclaycard) held my account as being in 6 months arrears for 20 months before marking it as defaulted in March 2011! Is this something they are/were allowed to do? I've checked my bank statements and I can't see any payments to them after Dec-08 yet it looks like my credit rating is still going to be messed up for ANOTHER 2 years with this date on file. I have queried it with the CRA and I will be asking for a copy of the original notice (which I admit, I can't remember receiving or if I still have a copy of) but has this ever happened to anyone else?

sourcrates

Lots of people, check out the number of threads about Barclaycard.

Usually a default notice is issued after 2 or 3 missed payments, but a creditor can default you at any time, after you have broken the terms of your agreement.

You could complain in writing to BC as you believe they have not treated you fairly, that's what most posters on here do, with varying degrees of success.

Your "last resort" would be to complain to the ombudsman, if you were unhappy with BC`s response.

Hello_Kitty_2

Thanks for your quick reply! Oh that's not great news then...I suppose I just assumed that they all would have defaulted at the same time (the other debts did, within 3 months) Doesn't really seem fair I suppose but I guess I could try writing to them and/or Ombudsman- no harm in trying!

sourcrates

Hello_Kitty wrote: »

Thanks for your quick reply! Oh that's not great news then...I suppose I just assumed that they all would have defaulted at the same time (the other debts did, within 3 months) Doesn't really seem fair I suppose but I guess I could try writing to them and/or Ombudsman- no harm in trying!

People have mixed results with BC.

Some get interest/charges stopped, some don't, some get defaulted, some don't,but its always worth a letter, as you never know, and you can always take to FOS if not happy with there response.

Jeff_winter

I had a similar position with Barclaycard, I wrote to their complaints team last thursday, on Monday I received a call from a person in their customer services team. They chatted through the account and they backdated the default to the point at which I had missed 6 contracted payments. I actually couldn't fault their speed of response or action in dealing with this.

fermi

Great result.

Hello_Kitty_2

I posted this on another thread but I got a response within a day from BC, removing the default completely from my file! Can't fault their social media team (who I wrote to on a Sunday and had a response for me by Monday lunchtime).

sourcrates

Hello_Kitty wrote: »

I posted this on another thread but I got a response within a day from BC, removing the default completely from my file! Can't fault their social media team (who I wrote to on a Sunday and had a response for me by Monday lunchtime).

Nice one, sometimes worth complaining, good result !!

fermi

Agreed. Always worth complaining. You never know.

As said on your other thread HK, well done.