We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Can't log into Spanish Orange.es

Boohoo
Boohoo Posts: 1,558 Forumite
Part of the Furniture 1,000 Posts Name Dropper
Hello.

I have had an Orange Mundo sim card for over 5 years as I go to Spain twice a year.
You have to top up the sim once every 360 to keep it alive. In the past I have been able to log into my online account to see the balance and calls made and the calls cost and other things also.
Today I went to log on and it said something about page not found. I tried 3 web browsers and the same result. I cleared cookies and still the same.
I used the phone to access the Orange.es site and I was able to log on and see everything on the mobile.
I was thinking that maybe Spain or Orange.es have stopped access from outside Spain for some reason.
Has anybody else had this problem? Is there a way I can get access by temporary changing my ip address to a Spanish one so I can log in or will this be hard/illegal to do.

Thanks.

Comments

  • Big_Graeme
    Big_Graeme Posts: 3,220 Forumite
    Works here from a Virginmedia connection and no proxy.
  • Boohoo
    Boohoo Posts: 1,558 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Works here from a Virginmedia connection and no proxy.

    Can you actually log on into the account pages. When I put in my mobile number and password then click enter it returns with page 404 and then words in Spanish.
  • Boohoo
    Boohoo Posts: 1,558 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Good morning.

    Well today I tried again on my pc , laptop and tablet and still nothing.
    Tried the Spanish sim and that still works.
    I then tried my O2 mobile to log onto the website and I get the same problem so then I tried using O2 mobile internet and I could connect and see my online account.
    Using all the other methods still get no connection.
    It makes me think that using Sky broadband/router maybe the problem not letting me get through to Orange.es site.
    I need to have access to the account so I can keep up to date from England as I sometimes let my family use it if they are going to Spain.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.