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HBS too slow. Can we complain?

mplunk
mplunk Posts: 29 Forumite
in Mortgages & endowments
Is there a chance to complain and claim some money back for a ridiculously slow homebuyers survey? Natwest instructed Tyser Greenwood and it was carried out on the 24th. Still no sign of a report and apparently it's not even written yet. That's 11 working days already. We want to see the report but the seller is already starting to threaten to pull out (it's been a month since he accepted our offer). We've already got the mortgage offer and solicitors instructed but this is really holding everything up.
We're going through a broker. Who do we complain to the broker, the bank or the surveyors?!

Also, I'm sure a very simple question: when solicitors tell you that our report is ready, what does that mean? :)

Comments

  • amnblog
    amnblog Posts: 12,771 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Sounds like the surveyor is where the problem is.

    Your broker should call them.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • mplunk
    mplunk Posts: 29 Forumite
    amnblog wrote: »
    Sounds like the surveyor is where the problem is.

    Your broker should call them.

    Yes, everyone called them already, the broker, us, the EA. They just say it'll be sent when it's ready. The EA was the last one to talk to them today and they said it's not written yet.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Life is full of unforeseen circumstances. I'm sure everything will work out fine.
This discussion has been closed.
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