Why don't sellers answer emails?

Brooker_Dave

People who ask the most amount of questions tend to be the ones who don't know what they are doing and are not worth having as customers.

mrcol1000

Brooker_Dave wrote: »

People who ask the most amount of questions tend to be the ones who don't know what they are doing and are not worth having as customers.

It is that combative attitude to Ebay buyers that gives us all a bad name.

lovinituk

We aim to answer all questions within 2 hours during office hours but its usually quicker than that. Although I realise not all business sellers have the infrastructure in place to answer that quickly. I will usually give sellers a maximum of 1 day to respond to me (unless there are public holidays in the way).

Any business seller that can't be bothered to answer your questions at all doesn't deserve your custom. If they are too busy then they need to address the reason why questions go unanswered. They only have themselves to blame for loss of custom.

nicholaswitchell

Brooker_Dave wrote: »

People who ask the most amount of questions tend to be the ones who don't know what they are doing and are not worth having as customers.

Correct.

Any buyers who send me questions are almost always put automatically on my blocked list.

They are almost without question the ones who will make a complaint when the item arrives.

RFW

nicholaswitchell wrote: »

Any buyers who send me questions are almost always put automatically on my blocked list.

I'm amazed by that. I almost thought it was still April 1st. What a strange attitude.

elsien

nicholaswitchell wrote: »

Correct.

Any buyers who send me questions are almost always put automatically on my blocked list.

They are almost without question the ones who will make a complaint when the item arrives.

That's ridiculous. I ask questions when the information isn't on the listing, is unclear, or is something techie that as a non-techie I want to clarify to stop me from buying the wrong thing then having the hassle of returning it. I then have no need to complain because my occasional questions have ensured I've not made a mistake.

lovinituk

nicholaswitchell wrote: »

Correct.

Any buyers who send me questions are almost always put automatically on my blocked list.

They are almost without question the ones who will make a complaint when the item arrives.

Sounds like you're doing the buyers a favour! Sellers like you are best avoided so well done.

alykatz

nicholaswitchell wrote: »

Correct.

Any buyers who send me questions are almost always put automatically on my blocked list.

They are almost without question the ones who will make a complaint when the item arrives.

Please dont feed the trolls.

MysteryMe

If I walked into a shop and made an enquiry about an item I would not expect to be stared at in silence or informed I'm an idiot. The sellers who refuse to supply information are usually the same ilk who have several paragraphs of terms and conditions and minimal item description.

Most sellers I've asked questions have replied and I always acknowledge the reply. If it turns out the item is not suitable, e.g. wont fit, I'll let them know too. Obviously I don't buy from those that don't respond.

bxboards

MysteryMe wrote: »

If I walked into a shop and made an enquiry about an item I would not expect to be stared at in silence or informed I'm an idiot. The sellers who refuse to supply information are usually the same ilk who have several paragraphs of terms and conditions and minimal item description.

Most sellers I've asked questions have replied and I always acknowledge the reply. If it turns out the item is not suitable, e.g. wont fit, I'll let them know too. Obviously I don't buy from those that don't respond.

I think the difference is, that online shops can be MUCH busier than traditional stores, and carry many more items.

Answering questions or not can be a business decsion - suppose I sell 20,000 items, and have 2 staff handling orders. I do for example 500 sales a day. The items are well described and in all honesty speak for themselves. My staff do not have in-depth knowledge of these lines due to quantity so can't get into specifics and the listing contains the info. So..do my staff waste time on this..or do they deal with the other 499 orders than came in without a question? I know what I'd do...

This is the reason some sellers do not accept questions. It's a business decision..staff can spend a lot of time running around after 'window shoppers' who don't care to read or use common sense or engage brain first.