Stemologica / Beautemer

NatNat23 · 29 March 2015 at 9:20AM

Anyone had experience with these products? I am currently in dispute after I answered a short on line survey which offered a gift with only postage/packing of £3.95 to pay. Foolishly I gave my card details. The bank fraud dept contacted me and the company had taken two amounts £3.95 & £3.99, I wasn't too bothered as small amounts. The product arrived and I checked it on-line and began reading reports that this is a scam. My bank have now cancelled my card and said no further amounts can be taken. I emailed the company but they are very rude, they offered I could keep the product for reduced price of £49.95 - I thought it was free?? or I must return by recorded delivery. They did not mention any ongoing contract but when I accessed 'my account' that they automatically set up without my prior knowledge, I realised they had put me down for monthly deliveries. I have emailed to say I do not authorise then to take any payments or send me any products and to delete all my details they hold. I also asked they send pre-paid package if they want 'free gift' returned which they have refused. I don't see why I should pay to return this, they obviously have deliberately deceived me and many others. Am I obliged to return this item does anyone know?

renegade · 29 March 2015 at 9:26AM

When you agreed to accept this 'free' offer, you would have agreed to the T&C which in turn would enable them to send you more products on a regular basis and charge what they like.

It is a well know' legal scam'. Let the buyer beware.