Transferwise - what you see is not what you get

shoi

I've got a moan about transferwise - The wesbite showed me how much I would get, so I went ahead with the transfer, but when the money arrived it was £30 short.
Apparently it's always like this, the deal isn't fixed when you place the order. OK I can now understand why they do this, but they should surely make it clearer, and they easily could (note in the lower screenshot image, only revealed if you click on details, and nowhere else on the site or in the emails about the transaction do they say estimated amount received.

OK I moaned and they gave me an (estimated) refund, but it feels very deceitful to me. I've done a lot of money exchanges and this is the first time that what I was told I was going to get wasn't honoured. Boo Hiss.



Steve

mgdavid

that's why I prefer Currencyfair.com - 3 stage process.
You transfer sterling into your account, you buy the foreign currency at a rate you can see, then send the currency to it's destination.

brendon

You used to be able to set a lower limit from the payment page, but it looks like the option has disappeared. You might be able to contact support and have the limit lowered. The ability to set a manual rate is a provision of their terms and conditions -- https://transferwise.com/terms-of-use

Jonni_2

Would be interesting to find out if you've an idea of the FX margin rate quoted them. Is this shown on their online system or do you have to call them to find that out?

badger09

@currencyking

You seem to be resurrecting a large number of, sometimes very old, threads.

Care to explain your motives?

colsten

I reported currencyking for spamming / pimping referral

Also pressed the spam key

grumbler

badger09 wrote: »

Care to explain your motives?

Time to go to Specsavers?

JuicyJesus

badger09 wrote: »

@currencyking

You seem to be resurrecting a large number of, sometimes very old, threads.

Care to explain your motives?

That referral link there probably has something to do with it.