Reclaiming unjust mortgage charges

Eloise_G

Hi, I need some help. I have spoken to the FCA with regard to the charges levied on my mortgage account over the years and they have advised me they they are unjust. They have sent me a link quoting their handbook to quote in court. However, I don't have a legal head on my shoulders and don't fully understand it all. I have called the law society who have given me solicitors tel nos but can't find one to translate this jargon for less than £50. Any advice would be very much appreciated!!

ACG

I dont think the FCA would tell you charges are unjust.

If you have a complaint regarding charges there is a set procedure to follow:
1) Complain to the company who levied the charges.
If your not happy with their response, then;
2) Complain to the Financial ombudsman.

If you do not want to follow that, then you would need to go down the court route but complaining to the company and FO is cheaper.

You do not need to understand any jargon (your not expected to), you write your letter of complaint explaining what you think is unfair and why.

Eloise_G

Thanks for your reply. The FCA said when I explained my situation " We would deem these charges as unfair and against our code of conduct". Complained to the company over past couple of years, threatened court, sent letter before action etc etc, still no response!! All letters sent recorded and signed as received! Any advice??

ACG

Call the financial ombudsman and speak to them.

Thrugelmir

Eloise_G wrote: »

Thanks for your reply. The FCA said when I explained my situation " We would deem these charges as unfair and against our code of conduct". Complained to the company over past couple of years, threatened court, sent letter before action etc etc, still no response!! All letters sent recorded and signed as received! Any advice??

Who is your lender and what are the nature of the charges?

dunstonh

They have sent me a link quoting their handbook to quote in court.

That is very unusual as the FCA would normally encourage the free of charge complaints process and avoid commenting on court matters. Plus they try to avoid consumer issues.

It should be noted that someone on the phone who has no access to any documentation and is getting one side of the story (and with respect, a one sided view as they have no right to reply). What fees are these?

I would use the official complaints process first rather than court. If you disagree with the complaint response you then get access to the FOS. If you go to court first, the FOS cannot look at it. The FOS is free. Courts are not. Plus, FOS considers things the court does not.