Anyone else had a glitch with currys

nash786

Other day I had bought a samsung American fridgefreezer from currys online. Marked store price £1,249 EXCLUSIVE ON LINE PRICE £119. Confirmation of sales receipt and confirmation of delivery receipt. Then after an hour currys cancelled stating non in stock. Bt on receipt they had it in stock. I wanted to know are there acts or law that back up a customers right. As i have pics of the price and receipt.

jenniewb

AFAIK there are no laws to get you the item. A listed price is just an 'invitation to sell' and does not mean the brand have to sell at that price. The only thing you can do is complain and vote with your feet but I'm thinking Currys feel they will lose more by selling at this price than if they were to apologise and risk you avoiding them through your experience.

theonlywayisup

http://www.currys.co.uk/gbuk/terms-and-conditions-1044-theme.html#orders

Our contract after you have ordered
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

If you have placed an order by telephone and you don't have an email address, we'll give you the Order Reference Number over the phone and post you a copy of your receipt.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

If you choose our Reserve and Collect service you will be given a reference number and details of your order. You will not be asked to pay until you collect the goods from your chosen store.

Because all Reserve & Collect sales take place in our stores, sales are subject to the normal in-store terms of sale, statutory rights and the Manager's discretion. Just take your Reserve & Collect print out and/or reference number with you and our store will sell you the goods at the website price or store price, whichever is cheaper.

C_Mababejive

I felt very hot and bothered after a home made chilli and baked potato the other night...