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Before You Make a Call to the CSA
enemes
Posts: 909 Forumite
Found this, and it maybe helpful to have at hand the next time you are on the phone to someone at the CSA. These are the CSA staff guidlines on how to deal with telephone calls from us the "clients" or "Customers".
http://www.dwp.gov.uk/advisers/csa/en/PDF/guides/Client_Communications.pdf
Have them at hand and refer to pages 137/138, the Do's and Dont's that you can refer back to when you are not happy with your service.
http://www.dwp.gov.uk/advisers/csa/en/PDF/guides/Client_Communications.pdf
Have them at hand and refer to pages 137/138, the Do's and Dont's that you can refer back to when you are not happy with your service.
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