Barclaycard - DMP

boring1

Hi, I am currently paying Barclaycard through my DMP and have been for a number of years. Just recd statement at it says this months payment (Feb) hasn't been received. My husband called them and they said they have a problem allocating step change payments at the moment and don't worry. I am of course worrying - has anybody any advice or having a similar issue. I do not want Barclaycard taking this any further - should I get something in writing from them?

Thank you!!

Meatloaf1981

I don't have this problem but then I am not with Stepchange. I pay them directly via standing order every month.

sourcrates

Hi,

What do you think BC will do to you for been late on one monthly payment ?
Answer, absolutely nothing.

If your with stepchange, then no need to worry, if they have a glitch at there end, these things sometimes happen, if BC throw there toys out of the pram, simply write and tell them SC had a glitch and it was beyond your control.

Dont over think these things lol !!!!!

boring1

I think the glitch is with BC but I'm worried they will deny this going forward.
Perhaps I should just wait and see what next months statement says?
I think it is to do with BC taking over AMEX and changing account numbers, but they didn't think to inform us!

Thank you :beer:

sourcrates

boring1 wrote: »

I think the glitch is with BC but I'm worried they will deny this going forward.
Perhaps I should just wait and see what next months statement says?
I think it is to do with BC taking over AMEX and changing account numbers, but they didn't think to inform us!

Thank you :beer:

As long as you can show proof, in the form of a bank statement, that the payment was made, then you are covered.