Current 20% off (online) promotion misleading

Mbday

Anyone else notice that the online "20% off dresses" promotion, which I think ends today, is misleading. The Home page says 20% off dresses. When you click through to the WOMENS page it says in 3 places 20% off ALL dresses. Many dresses are, in fact, excluded from the deal (including the one I wanted). I have raised this with M&S directly, but they seem adamant that it is clear the discount only applies to a selection of dresses. Maybe their definition of "all" is different to mine?

sarah1972

mbday wrote: »

Anyone else notice that the online "20% off dresses" promotion, which I think ends today, is misleading. The Home page says 20% off dresses. When you click through to the WOMENS page it says in 3 places 20% off ALL dresses. Many dresses are, in fact, excluded from the deal (including the one I wanted). I have raised this with M&S directly, but they seem adamant that it is clear the discount only applies to a selection of dresses. Maybe their definition of "all" is different to mine?

I can't see anywhere where it says ALL dresses.

On saying that, every dress I can see has got 20% off? http://www.marksandspencer.com/l/women/dresses?intid=sw_stripe3_20dresses

The T&C's do not state ALL dresses:

20% off Women’s Dresses and Skirts
Applies online and in store
From 5th March – 9th March 2015
Subject to availability
See individual items for details.
Cannot be used in conjunction with other discount codes or offers
Eligible products must have the same delivery address for promotion to apply
Promotion does not apply to delivery charges
Please check delivery terms and conditions online
Any refunds will take into account this discount
Any monetary codes will be applied before any promotional discounts
Higher prices have applied online and in store for 28 days or more prior to 5th March on all items online and in store, except for the following: 20% off online on 2nd March

Mbday

Click through from HOME page to WOMENS and it definitely says 20% off ALL dresses in 3 places

Appreciate that if you click directly on the "20% off dresses" on HOME page you get taken to all the items included in the offer. (I didn't and went from WOMENS section through to Best of British, only to find most of dresses there are not included.)

Either way, I think it could have been made clearer that it was only on selected dresses. Including the word "all" is misleading - or at least it was for me.


QUOTE=sarah1972;67901912]I can't see anywhere where it says ALL dresses.

On saying that, every dress I can see has got 20% off? http://www.marksandspencer.com/l/women/dresses?intid=sw_stripe3_20dresses

The T&C's do not state ALL dresses:

20% off Women’s Dresses and Skirts
Applies online and in store
From 5th March – 9th March 2015
Subject to availability
See individual items for details.
Cannot be used in conjunction with other discount codes or offers
Eligible products must have the same delivery address for promotion to apply
Promotion does not apply to delivery charges
Please check delivery terms and conditions online
Any refunds will take into account this discount
Any monetary codes will be applied before any promotional discounts
Higher prices have applied online and in store for 28 days or more prior to 5th March on all items online and in store, except for the following: 20% off online on 2nd March[/QUOTE]