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pension help

Can you help me
my mum is 82, 83 in August and her tax code is 76Y, she is in receipt of the state pension and a small private pension of about 4000.

The tax office insists this code is right although this means her tax free allowance is only 760 a year and she therefore pays 20% on most of her income (I know her pension is taxable).

This seems too much but nobody seems to want to know to give her the guidance she needs.

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